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Users unable to save files to their locals drives

Posted on 2006-10-19
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Last Modified: 2012-05-05
Hi there,

We have a number of users that connect to a Citrix server. All of them can access the server and read reports etc etc. But 3 of the 50'ish cannot save the files to their local machines. What everyone else does is to tick the box that says 'Save as file' which then asks them the name. They would normally enter "C:\Report\nameoffile" and it would save fine. But for 3 users, they are cannting "Unable to save: Access Denied".

Any ideas why this might be happening on ony a few machines? If it was everyone then I would siggest these is a problem with the Citrix server, but as its only a hand full of poeple it must be something else.

Regards

Nick
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Question by:safekey
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9 Comments
 
LVL 18

Expert Comment

by:mgcIT
ID: 17769605
This is a file security setting on the local machine.  After logging into citrix open the Program Neighborhood Connection Center (usally this icon will appear in your System Tray by the clock.  Open it and click the File Security button.  They probably have theirs set to Read Access instead of Full Access.
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Author Comment

by:safekey
ID: 17772149
mgcIT - Unfortunately this is the ICA Web Client, so no settings can be changed from the clients machine. Any other ideas?
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LVL 18

Expert Comment

by:mgcIT
ID: 17774468
That's ok... the web client still has settings that are stored on the user machine.  Log in and look in the bottom right corner for the Connection Center icon and you will see the File Security settings there.
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Accepted Solution

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mgcIT earned 500 total points
ID: 17774549
sorry, I read that wrong.  If they don't have Program Neighborhood just modify the webica.ini file located at C:\Windows

[Access]
GlobalSecurityAccess=405

405 = read/write
404 - read only

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Author Comment

by:safekey
ID: 17774591
mgcIT - They do not connect through the Citrix Neighborhood client. Nothing appears in the system tray. They connect via IE on a WAN IP Address, where they click on an icon that connects them to a Citrix server.
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Expert Comment

by:mgcIT
ID: 17774740
see my comment above..
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Author Comment

by:safekey
ID: 17774755
ahhh, cheers. I'll give it a go.
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Author Comment

by:safekey
ID: 17774826
You're a genius, if you were a woman i'd give you a big sloppy kiss.

Nice one!

Nick
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LVL 18

Expert Comment

by:mgcIT
ID: 17774911
I'll just take the points and the 'thanks' instead :)

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