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Users unable to save files to their locals drives

safekey
safekey asked
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Last Modified: 2012-05-05
Hi there,

We have a number of users that connect to a Citrix server. All of them can access the server and read reports etc etc. But 3 of the 50'ish cannot save the files to their local machines. What everyone else does is to tick the box that says 'Save as file' which then asks them the name. They would normally enter "C:\Report\nameoffile" and it would save fine. But for 3 users, they are cannting "Unable to save: Access Denied".

Any ideas why this might be happening on ony a few machines? If it was everyone then I would siggest these is a problem with the Citrix server, but as its only a hand full of poeple it must be something else.

Regards

Nick
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Commented:
This is a file security setting on the local machine.  After logging into citrix open the Program Neighborhood Connection Center (usally this icon will appear in your System Tray by the clock.  Open it and click the File Security button.  They probably have theirs set to Read Access instead of Full Access.

Author

Commented:
mgcIT - Unfortunately this is the ICA Web Client, so no settings can be changed from the clients machine. Any other ideas?

Commented:
That's ok... the web client still has settings that are stored on the user machine.  Log in and look in the bottom right corner for the Connection Center icon and you will see the File Security settings there.
Commented:
sorry, I read that wrong.  If they don't have Program Neighborhood just modify the webica.ini file located at C:\Windows

[Access]
GlobalSecurityAccess=405

405 = read/write
404 - read only

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Author

Commented:
mgcIT - They do not connect through the Citrix Neighborhood client. Nothing appears in the system tray. They connect via IE on a WAN IP Address, where they click on an icon that connects them to a Citrix server.

Commented:
see my comment above..

Author

Commented:
ahhh, cheers. I'll give it a go.

Author

Commented:
You're a genius, if you were a woman i'd give you a big sloppy kiss.

Nice one!

Nick

Commented:
I'll just take the points and the 'thanks' instead :)

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