userscan't dialing in VPN, saying incorect user name or pas on domain

although everything is setup, it is saying the user or password in not correct on all logins.  I even gave a user admin privilages and it still says the same thing.  Onlt thing changes is that comcast change their smc router.  I can get in via remote desktop connection.  Why would this do this.  I did redid routing and remotes and restarted the service, but nothing
bsjldAsked:
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Freya28Connect With a Mentor Commented:
did you enable dian-in permissions on their account
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bsjldAuthor Commented:
yes, it set. when i try to connect  from an outside system for VPN, it says verifying user and password, but if never connects.  this new modem Comcast gave me is an newer smc
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Freya28Commented:
contact comcast and see if they have any known issues with the setup
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srgilaniConnect With a Mentor Commented:
Check logs to find problem.
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