Adobe Scanning

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I have an user that is having trouble with scanning from their scanner to Adobe.  They're using a Dell Photo 964 and Adobe Acrobat 6.0 Standard.  Everything works fine until they are ready to actually scan.  They click the scan button and it comes back with an error stating "Scanning canceled".  I can't find anything in event viewer about the problem.  Can anyone help?
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Have you uninstalled/reinstalled the hardware or updated the scanning drivers?
I doubt that Adobe is the issue but I would recommend upgrading to the latest version unless there is a specific reason for using v6.0.
http://www.adobe.com/products/acrobat/readstep2.html

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