6310 All-in-One

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I just tried to install the software for an HP Deskjet 6310 on a client's laptop using the CD that came with the system. The install software said there was already a newer version of the software installed on the system - and doesn't give me any other options. He does have several other HP printers installed so we eventually uninstalled them all to troubleshoot this problem - no change. I then deleted all hp*.* files on his local drive and all temp files - no change. I deleted all references to HP in the register; again, no change.

I manually installed the printer driver so he could at least print - but when he prints, HP tries to install 'market research' software in the middle of the print job, and can't find it on the CD.

Any suggestions? This is driving me nuts.

Laura
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Top Expert 2013

Commented:

Author

Commented:
I ran this utility - and the Resource Kit's 'cleanspl.exe'. No change. Now I'm also missing my Virtual USB Port - and am not sure how to recreate that.

If I run the Setup program from HP's CD, I get the same message every time - that a newer version of the software is already installed, and that I should just plug the printer in to use.

If I plug the printer in, XP (Pro SP2) detects a new HP Officejet 6310 and tries to install. I get an error installing; it says that a section is missing from the inf, but doesn't specify which inf.

Any idea?
Top Expert 2013

Commented:
Top Expert 2013

Commented:

Author

Commented:
OK. I tried both of the links - and both were helpful, thank you. The latest is:
Still can't run the Setup program; it still thinks there's a newer version already installed.

If I plug the printer in, I'm now getting past the inf error screen, and it looks like the install wants to run, but it's getting stuck on a file called 'hpzst054.dll'. The install is asking me to put in the PDL_COMMON CD (which doesn't exist). I've done a search of my hard drive, setup CD and the internet and no luck. I feel like we're SO CLOSE!

Author

Commented:
A slight revision to above:

Because I'm missing my USB printer port I can't even try another printer driver and test. When I print to the Local USB port listed, the job seems to print but doesn't go anywhere. I'm sure the USB Printer Port is not installed correctly. Does someone know the best way to reinstall? I believe cleanspl.exe (from the Resource Kit) was the culprit.
Top Expert 2013

Commented:
i got both from this page, look under installation issues.
 There can be more relevant articles :
http://h10025.www1.hp.com/ewfrf/wc/solveCategory?lc=en&cc=us&lang=en&dlc=en&product=1119598

alternatively, you can have an online chat with a tech about your problem :
http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&cc=us&product=1119598

Author

Commented:
Nobus - Thanks so much for the info. I've tried everything I could find there - and even tried a different printer, with about the same result. The printer is recognized when I plug it in - or run the install - but now it says 'The specified port is unknown'  - and stops. It also now pops up with a window that the MSCORJIT.DLL can't be found or is corrupted. I went to the MS Updates site and sure enough a .NET update is slated to install - but always fails.

I found a copy of the MSCORJIT.DLL in a Service pack subdirectory on the hard drive and copied it to Windows\System32 - but not change.

Any other suggestions?

Author

Commented:
OK. Another update:
I uninstalled .Net 1.1 successfully and then was able to install the .NET 2.x update. I'm no longer getting the JIT Compiler error - but am still getting the Specified port is unknown message.

I'm leaving in a few minutes to buy an Epson printer to try........
Top Expert 2013

Commented:
ilooked around a bit, and a lot of people have this message about the unknown port; but no fix.
try running sfc /scannow from the run box

Author

Commented:
I noticed the same thing. There were lots of responses when I google the error - but none of the links had an answer. We bought a Brother (parallel!) and it's working great. It's weird - I'm getting NO other errors. I even installed other USB devices (a mouse and keyboard) to the same USB ports - and no problem. I'm going to go back to HP and try again.

Thanks so much for your help!
Top Expert 2013

Commented:
if you find a fix, don't forget to post it !

Author

Commented:
I will, for sure. I wouldn't wish this frustration on anybody!
Top Expert 2013

Commented:
i understand your feelings!
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup topic area:
    PAQ with points refunded

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

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