Internet Explorer strange behaviour on OWA

George Sas
George Sas used Ask the Experts™
I was looking for a more apropriate section to post this but could not find one related to IE issues.

However I think my problem is related to some ActiveX used by Outlook Web Access.

I don't remember exatly when I have started to have this problem but every time I am accessing OWA and I try to reply to an e-mail from my browser , the content it is not showing up and looking something like this :

Anyone has any ideea ?

I have also tried to re-install IE or Install IE7 , problem still exists.
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George SasIT Engineer


By the way , every thing works ok in FireFox so must be IE related.
Try this open outlook express, rember outlook express shares the same settings as internet explorer so based on this in outlook express tools>options>security>untick Block Images and othert external HTML  in e-mail.
Move the security to Internet Zone (Less secure) but more functional.
I have seen this problem with red's in the body of an email in Outlook express when this security measures are in place.
then close all browsers and outlook express.
try again.
Check the security in IE is set to
 medium in internet
local intranet medium low
trusted sites low
restricted sites high.
once again close all browsers to refersh these changes.
Try this for now and we'll try something else later if this does not work.
Regards M

This issue is with the IE that is some of the security setting or this issue is with the Java Plugins hence I would suggest that you please follow the steps provided below:

This section will configure Internet Explorer to use Java 1.4.2_10 or the (latest ) and adjust security settings

•      Verify you have Sun Java 1.4.1_10 installed
o      Open Control Panel
o      Double click on the Java Plug-in (coffee cup) icon (see Example 1)
o      Go to the About tab, you should see the version of Java you have installed
•      If necessary, install Java 1.4.2_10, this can be found at
o      A restart may be required
•      Open Internet Explorer
o      Click on Tools – Internet Options…
o      Select the Advanced tab
&#61607;      Scroll down and check the box for Use Java 2 v1.4.2_10 for <applet> (see Example 2)
&#61607;      Uncheck all other Java Virtual Machines including Microsoft VM (see Example 2)
&#61607;      Click on Apply
o      Click on the Security Tab
&#61607;      Click the Internet (globe) icon
•      Click on Custom Level…
•      Scroll down and select Enable for Allow script-initiated windows without size or position constraints (see Example 3)
•      Click OK, then click Apply

Secondly :

Open IE >Tools>internet options>Advanced> Select the Java Plug in

Please try this and check if your issue is resolved.

Gopal Krishna K
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George SasIT Engineer


Java Version 1.5.0 (build 1.5.0_04-b05)...
As IE says , require restart ... Thanks for the tip.
Will see in a few minutes if it works.
George SasIT Engineer


None of this things helped ....
I still think is some ActiveX problem.
have you tried  Uninstalling the IE 7.0 which you have installed and check if the issue get resolved with the above solution . Bez we have seen lots have issues with I.E. 7.0.

We have seen many cases that have been resolved by following all the steps provided in the earlier. Hence i would suggest that you please follow all the steps:

Gopal Krishna K
George SasIT Engineer


Yes I did.
I had the problem , then I tried to update ie to version 7 .. problem was still there and since I don't like to much the IE7 , I went back to IE6.
Problem still there.

George SasIT Engineer


And I have this problem on 2 machines , on the stationar and on the notebook.
I have tried to access OWA from a 2k3 server and no problem there.
Any feedback on the outlook express security settings?
Outlook Web Access Administration Guide,295582,sid43_gci1171475,00.html

Then it could also be the file you are attaching and how you are attaching it, is this a gif or jpeg the red X in the snap.
What I do is open the gif or jpeg in IE first then copy it to the body of the email.
what is the source of the gif or image?
if it has a html context try renaming the image.

Here are a few possibilities:

The page or email you are viewing contains text (which is often cached or saved to your hard drive); however, the picture file(s) contained in the page is/are probably referenced via a web site (which requires an Internet connection). If you are offline, the red X will appear.
The page (or email) you are viewing contains a picture which is in fact hosted on a secondary web site, and that web site is offline. If picture cannot be referenced, the red X will appear.
There may be a temporary problem connecting to the web site which hosts the picture.
The web site hosting the picture file may have been blocked by your firewall, ad-blocking software, or Hosts file.
The reference to the picture is no longer valid, producing a red X, because the picture has been moved or deleted from the remote host (web site).
The following error is caused by two missing registry keys related to the following within the OWA message window.

OBJECT class="MSGBODY" classid="clsid:2D360201-FFF5-11D1-8D03-00A0C959BC0A"

You should have two registry keys - These are probably missing.

These are referenced to two other keys

On a computer that is working with OWA open the registry and search for or navigate to the two keys above. Right click and export the two keys to a floppy, network share etc. On the "broken" pc open the registry and import the two keys. Close IE. Reopen IE and OWA should be alright.

To reinstall the same version of Internet Explorer or repair Internet Explorer 6 and Outlook Express 6 in Windows XP, see the following Microsoft Knowledge Base article:
George SasIT Engineer


The e-mail I am trying to reply it's a pure text message like "Test".
Even if I try to send a new e-mail will not work.

Thank you for the article , but the trick with the registry did not help.
George SasIT Engineer


The DHTML Editing Control supports "WYSIWYG HTML editing," which means that the user can type text into the control while seeing formatted HTML presented as it would be on a Web page. Various commands let the user adjust fonts, colors, and formatting and see the effects immediately. This is similar to using a rich text box control in a client form, but the data saved by the control is HTML instead of RTF.

The DHTML Editing Control is more complex than many other controls. It consists of two components: Dhtmled.ocx and TriEdit.dll. The components are in the following files, which have been removed for Windows Vista:

[drive:]\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx
[drive:]\Program Files\Common Files\Microsoft Shared\Triedit\TRIEDIT.DLL
The two components in turn implement five distinct objects:


Safe-for-scripting DHTML Editing Control (DHTMLSafe)
DHTML Editing Control for Applications (DHTMLEdit)
DEGetBlockFmtNamesParam helper object
DEInsertTableParam helper object

TriEdit Document object
Only the safe-for-scripting DHTML Editing Control, the DEGetBlockFmtNamesParam object, and the DEInsertTableParam object are marked safe for scripting and can be created on a Web page. DEGetBlockFmtNamesParam and DEInsertTableParam are simple objects that are used exclusively to pass data to and from some commands implemented by the DHTML Editing Control.

The DHTML Editing Control for Applications is a more powerful version of the control that aggregates the safe-for-scripting control and is intended to be used in ActiveX hosting applications, such as those that have been created by using Visual Basic or Delphi. This control has also been excluded from Windows Vista. However, Microsoft licenses a work-alike version of the control that can be installed by third parties to enable applications relying on this control to continue working on Microsoft Vista. For more information, see the section Mitigation Strategies for Windows Applications later in this document.

The TriEdit Document object is an ActiveX Document that is instantiated with CoCreate by both versions of the DHTML Editing Control, and that can be separately instantiated by ActiveX Document hosting applications. ActiveX Documents can be significantly more complex to host than controls, but they enable more direct control over the appearance and integration of the editing surface. As with the DHTML Editing Control for Applications, the TriEdit Document object will be supported in Windows Vista with a third-party work-alike object.

In addition to providing a WYSIWYG HTML editing surface and a set of properties, methods, and events oriented to typical editing tasks, both the DHTML Editing Control and TriEdit Document object support these additional features:

Multi-level undo and redo.
Rudimentary table editing.
Selection features such as drag-move, resizing, and UI Activation.
Absolute positioning and Z-ordering.
Source code preservation.
HTML tag glyph rendering.
Design-time control (DTC) support. (This was a feature available in Microsoft Visual InterDev.)
Keyboard accelerators.
Some of these features have been incorporated into Internet Explorer through a feature referred to as MSHTML editing, as implemented by using the DHTML designMode property. However, not all DHTML Editing Control features are supported in MSHTML editing. For example, source code preservation in the DHTML Editing Control enables it to retain HTML source code formatting; source-code preservation is not available in MSHTML editing. Absolute positioning and Z-ordering are now handled by Internet Explorer. Table editing is not supported, nor are DTCs.

Web pages that use the DHTML Editing Control specifically because of its source code preservation capability will be severely affected by this change. There is no convenient alternative available for this functionality, and it is a challenging technical problem to implement a replacement.

Finally I got it to work.

It looks like it is the fault of some software I have installed on the machine.
After googling for a good time I found something simillar.

The sollution was to re register triedit.dll control and dhtmled.ocx using :

regsvr32 dhtmled.ocx
regsvr32 triedit.dll

Both can be found on :
Program Files\Common Files\Microsoft Shared\Triedit

I hope this will solve the problem also for other people.
PAQed with points refunded (250)

EE Admin
Thank you very much I am sure it will assist others your feedback and solution means a lot.
regards Merete

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