Solved

HP document queue status "Error - Printing"

Posted on 2006-10-19
7
829 Views
Last Modified: 2013-12-15
I have a new HP 5550 color laserjet with 620N jetdirect card installed on a SBS 2003 server. The server is listed in Active Directory and all workstations have successfully installed the printer using the settings provided by active directory.

I am able to print from my workstation without any problems. When the other workstations in the office send a job, the document appears in the queue and after a few minutes shows "Error - Printing" under the status heading.

I am the only one with administrative privileges. Other users can manage queue documents only.
I'm not sure how this could be related but it seems to be the only difference between our setups.

Thanks in advance for your suggestions. Let me know if you need some additional info.
0
Comment
Question by:ArkAdmin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 

Author Comment

by:ArkAdmin
ID: 17773579
The system event viewer says this:

Event ID: 6161

Description:
Win32 error code returned by the print processor: 67. The network name cannot be found.

0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 17794579
Sounds like a permissions issue, alright.
Check the permissions on the share.
0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 17794628
To elaborate, if you have set up printing permissions via group permissions, ensure that they have print rights, especially if the "everyone" group is not allowed printing.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:ArkAdmin
ID: 17795584
Ok, i'll check, but i don't understand how the user can not have the proper permissions and still...

1. install the printer from the active directory,
2. manage the job queue,
3. view printer properties and settings
4. print to the job queue.

Are permissions not checked until after the job goes into the queue and sits there a while?

I went through the windows troubleshooting wizard (usually a complete waste of time) and it suggested that i might have trouble with my network setup. It suggested that some users or machines may have duplicate names. I remember that when i set the SBS2003 network up and added users that i had to set some of them up more than once. I think i remember getting some complaint about using the same computer or user name after i had deleted and recreated the user. Anyway I'm just reaching for possibilities now.

Thanks.

0
 
LVL 21

Accepted Solution

by:
wyliecoyoteuk earned 500 total points
ID: 17799408
Sounds like the DNS is not working correctly.
Win2003 relies on DNS for name resolution.
Duplicate names (user or computer)will stop name resolution, network names, and permissions working correctly.
0
 

Author Comment

by:ArkAdmin
ID: 17883260
I have just pointed the workstations directly to the printer using a TCP/IP port and this works fine. Kind of disappointing that the SBS print server is not working properly. I may work this out by leveling the server.
0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 17884523
Might well be the easiest solution, I had one sbs server that had a typo in the domain setup, even though it was corrected, not noticed until it showed up in error messages, took a long tiime to track down and eradicate all instances of it.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question