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Outlook 2003 and asian characters in subject line

Posted on 2006-10-19
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Last Modified: 2008-01-09
Computer 1:  I have Outlook 2003, with English (US) unicode and I can receive e-mails with Japanese characters in the subject line.  

Computer 2:  We are upgrading Outlook 2000 to Outlook 2003 on other computers, but after upgrading, the subject line is all "???" marks.  Both computers use Windows XP s2.

I have uninstalled Outlook Office 2000 (including Outlook 2000)  and reinstalled Outlook 2003.  I still have "???" in the subject line.
I have tried many combinations but I still cannot get the Japanese Characters to show up in the subject line.
I do not want to change the Advanced unicode to Japanese because Microsoft Dyanamics (Great Plains) will not work.
How can upgrade or perform a complete reinstall of Outlook 2003 to get Japanese Characters in my e-mail?

Thank you in advance.  
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Question by:topliu
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Expert Comment

by:war1
ID: 17770897
Greetings, topliu !

Occasionally, you may receive messages that aren't encoded. For these messages, Outlook uses the default encoding for unmarked messages that's specified for your computer. This default is set automatically based on the Regional Settings. The default encoding might not work for some of the international messages that you receive.

Change the encoding of received mail. On the Tools menu, click Options, click the Mail Format tab, and then click International Options.  Uncheck Auto Select Lanaguage. Select UTF-8 from drop down menu. Click OK.
UTF-8 will read Western European and many other character sets.

If no jot, change the encoding fo rthe specific message:
   1. Open the message.
   2. On the View menu, point to Encoding, and then click Japanese.
   3. Click Yes.


Best wishes!
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Author Comment

by:topliu
ID: 17776109
thank you War1 but this did not resolve the problem.

We tried a new test on a test computer.  We removed all residuals of Office 2000 and Outlook 2003 by removing the programs using the Control Panel.  Then we went into the registry and deleted any references to "Office" or "Outlook".  Then we reinstalled the Outlook 2003 , as a stand alone application and lo and behold, the Japanese characters showed up on the subject line.

Then we went a user's computer, removed the Outlook from the computer, but did not remove Office 2000.  After the Outlook 2003 was installed as a separate application, the subject line did not show Japanese characters.  Is there a file that needs to be deleted from Office?

Thank you

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Expert Comment

by:war1
ID: 17776455
Office 2000 would be using the encoding from Internet Explorer.  In IE, go to View > Encoding and change to UTF-8 or Japanese.
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Author Comment

by:topliu
ID: 17776996
I change the IE to the above settings, rebooted but this did not work.
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Author Comment

by:topliu
ID: 17789075


We were able to read the Japanese characters in the subject line after we imported the old pst file into the new Outllook 2003 pst and if we exported the pst to Exchange.
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Accepted Solution

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war1 earned 500 total points
ID: 17790128
topliu, glad you are able to read the Japanese characters.
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