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Remote Web Workplace - Some work others don't

Posted on 2006-10-19
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Last Modified: 2010-04-19
My customers RWW only allows me (or anyone for that matter) to connect to the server and one of 8 desktops.  Not a Rights issue.  It worked to perfection until recently when the cutomer decided to change ISP's and install IP phones.  The entire IP structure changed and hosed up DNS.  Now RWW says it can't find most of the workstations.

4125 is forwarding.  I can maintain the server and 1 workstation on RWW.

I have a single NIC.

Any thoughts?

I've tried running the Internet and Email Connection Wizard, but it didn't help.  

Should I totally re-do DNS on SBS 2003?  How do I do that?

HELP!!  
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Question by:lasthope
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17771813
Did the installation of IP Phones entail installing a new router with DHCP running?  

Ideally you want to keep VOIP off of your SBS's subnet unless you are intimately familiar with how to configure routing such that these services can live together harmoniously.

How about posting a complete IPCONFIG /ALL from the server and a sample workstation.

Also, please navigate to the DNS Forward Lookup Zone for domain.local and use "Export List" on the Action menu to copy the entries found in that zone so that you can post those as well.

Jeff
TechSoEasy
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Author Comment

by:lasthope
ID: 17772996
Yes, with the IP phone system came a new router (running DHCP), a new ISP, and nothing but trouble for me.  Worst of all, this could have been completely avoided if the customer, ISP and the IP phone provider consulted me. But that's a whole different story.

SERVER IPCONFIG:

C:\>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : SERVER1
   Primary Dns Suffix  . . . . . . . : 1pb.local
   Node Type . . . . . . . . . . . . : Unknown
   IP Routing Enabled. . . . . . . . : Yes
   WINS Proxy Enabled. . . . . . . . : Yes
   DNS Suffix Search List. . . . . . : 1pb.local

Ethernet adapter Server Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-13-72-3D-C2-70
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 10.0.1.128
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 10.0.1.1
   DNS Servers . . . . . . . . . . . : 10.0.1.128
   Primary WINS Server . . . . . . . : 10.0.1.128



WORKSTATION IPCONFIG:

C:\ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : Reception2
        Primary Dns Suffix  . . . . . . . : 1pb.local
        Node Type . . . . . . . . . . . . : Broadcast
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : 1pb.local
                                            IAD2300HOU.hou0

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : IAD2300HOU.hou0
        Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
        Physical Address. . . . . . . . . : 00-13-20-6F-6D-2A
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 10.0.1.31
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 10.0.1.1
        DHCP Server . . . . . . . . . . . : 72.54.name changed to protect the inocent
        DNS Servers . . . . . . . . . . . : 10.0.1.128
                                            66.180.96.12
                                            64.238.96.12
        Lease Obtained. . . . . . . . . . : Friday, October 20, 2006 3:32:07 AM
        Lease Expires . . . . . . . . . . : Saturday, October 21, 2006 3:32:07 AM


DNS FORWARD LOOKUP:

Name                  Type            Data
_msdcs            
_sites            
_tcp            
_udp            
DomainDnsZones            
ForestDnsZones            
companyweb            Alias (CNAME)      server1.1pb.local.
Accounting2            Host (A)      10.0.1.42
Kathy                  Host (A)      10.0.1.6
PADADMIN                            Host (A)      10.0.1.4
ppguru                  Host (A)      10.0.1.43
Reception1                            Host (A)      10.0.1.35
Reception2                            Host (A)      10.0.1.31
RockyLT                  Host (A)      10.0.1.46
RockyLT                  Host (A)      10.0.1.68
SERVER1                  Host (A)      10.0.1.128
ShawnLT                  Host (A)      10.0.1.44
Training                            Host (A)      10.0.1.40
(same as parent folder)      Host (A)      10.0.1.128
(same as parent folder)      Name Server (NS)      server1.1pb.local.
(same as parent folder)      Start of Authority (SOA)      [557], server1.1pb.local., hostmaster.


Let me know what you're thinking.  I'm not a big DNS guy, but I still think it's the issue because nothing else makes sense to me at this point.
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17779837
Well, the problem is that you can't really be using your VOIP router for DHCP on your entire network unless you make sure that it follows the mandatory SBS networking configuration... this is generally not that easy to do, so it's best to leave DHCP in the hands of the SBS.

You would therefore not have the problem of having multiple DNS suffixes as well as having foreigh DNS servers listed for the workstation... both of which are no-no's in SBS-land.  This is really what tells you that you are going to have problems:  "Connection-specific DNS Suffix  . : IAD2300HOU.hou0"

Is there any way to get the VOIP off into it's own network?

Jeff
TechSoEasy


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Author Comment

by:lasthope
ID: 17785954
There's always a way.  Right now the PC's are connected to the network through the IP phones. The new Cisco router hands out the IP addresses to the PC's and I assume to the phone system.  I don't have access to the router nor the phone system.

I can have the foreign DNS server addresses removed from DHCP on the router, but in doing so I would need to know what to do so the workstations can access the internet.  Also, I have other SBS servers acting as network DNS with the foreign DNS servers in DHCP and RWW works fine (This one's RWW also worked for several months before the new Router).  

What do think I should change in DNS and DHCP?  I'm at a loss.  I have other weird stuff going on too, like accessing mapped drives on workstations and seeing only some of the available folders and no files.  This seems to repair itself when the user synchonizes their folder until the next day.  I didn't have this problem before either.

 
 
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17792014
All of the "weird" stuff happens because you haven't followed the "SBS-way" of configuring your network.  SBS is a specific use product and requires that it be deployed in a specific manner.  If you follow the recommended methods everything works... and it works well.

Removing the foreign DNS IPs will not cause the workstations to lose Internet access... that's because hopefully you entered these IPs as the forwarders when you ran the Configure Email and Internet Connection Wizard (CEICW -- which is linked as Connect to the Internet in the Server Management Console > Internet and Email).

If you didn't, then you can just rerun it... visual how-to is here:  http://sbsurl.com/ceicw

General network information for SBS is here:  http://sbsurl.com/msicw

Jeff
TechSoEasy
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Author Comment

by:lasthope
ID: 17795308
Jeff,

I went through all of the settings pointed out in the links.  Everything was set as it should be.  The only thing that looks out of order is the Reverse Lookup Zone in DNS does not contain a record for each computer on the network.  Firewall settings have to be correct or I wouldn't be able to RWW the server nor the lone workstation that I'm able to connect to.

I need to get more info on the IP Phones and work that angle.  Any other suggestions?  Other things I can test?

Thanks

SK
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Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 250 total points
ID: 17796700
If you don't have PTR records for each workstation then you won't have proper network communications... that's a rather important piece of the puzzle.  In fact, that's why you can't connect via RWW.

I would think that the VOIP system is stopping the Reverse Lookup Zone from being dynamically created.

Jeff
TechSoEasy
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Author Comment

by:lasthope
ID: 17808145
Now that makes sense.  I'll check out the reverse lookup a little closer.  I'll let you know shortly.
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