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IE7 Crashes and won't install

Posted on 2006-10-19
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Last Modified: 2007-12-19
I downloaded the newly released IE7 last night. Everything went fine. I rebooted my systm, then opened IE7 to complete the installation, except everytime I try to open the application, it crashes immediately. MicroSoft does not offer the option to uninstall this application. At least nowhere that I can find. So I simply tried reinstalling over the previous install. Same result. It crashes upon opening.

I should admit that the download instructions said to disable my antivirus software. I use MS One Care and did not turn it off, assuming MS would recognize it's own stuff and behave accordingly.

Any help would be appreciated.

Thanks,
Bill
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Question by:billauger
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LVL 97

Expert Comment

by:war1
ID: 17771574
Greetings, billauger !

You can uninstall IE7 Add/Remove Programs > Show Updates. Scroll down the list and highlight the version of Internet Explorer 7 that you are running, and then click "Change/Remove."

Best wishes!
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Author Comment

by:billauger
ID: 17771712
Hi,

Thanks for the effort, but Internet Explorer 7 is not displayed in the list of currently installed programs and updates. Yes, the Show Date box has a checkmark next to it. The last two downloads dispayed are: Hotfix for Windows XP (KB914440) and Update for Windows XP (KB904942). Weird. Any other ideas?

Thanks,
Bill
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LVL 97

Expert Comment

by:war1
ID: 17771838
Bill,

If you cannot find Internet Explorer 7 in Add or Remove Programs, click Start, click Run, type %windir%\ie7\spuninst\spuninst.exe, and then press ENTER.

Note: %windir% is the location of your Windows directory, which can usually be found at C:\Windows. To do this, you need to have "view hidden folders" enabled.
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Author Comment

by:billauger
ID: 17782822
OK, I unstalled IE7 as you instructed, and all went well. I then reinstalled the application after disabling the anti-virus and anti-spyware components in One Care, per installation recommendation. The problem persists. Each time I open IE7 I get the customary crash message "Internet Explorer has encountered a problem and needs to close.  We are sorry for the inconvenience."

Any other suggestions?

Thanks for your help...
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LVL 97

Expert Comment

by:war1
ID: 17782936
An addon or toolbar may be crashing IE. Try to disable Addons.    
   1. In Windows, click the Start button.
   2. Click All Programs.
   3. Click Accessories.
   4. Click System Tools and then click Internet Explorer (No add-ons).

Once you determine the Addon causing the problem, go to Control Panel > Add/Remove Programs and uninstall the Addon.
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Author Comment

by:billauger
ID: 17782981
Sorry, I neglected to mention in my previous post that I did go through those steps as well. Same result, with one minor exception: it doesn't crash immediately upon opening. I imagine this is because the browser is not pointing to a website in this mode. Rather, the address bar shows the following: "about:NoAdd-ons." However, as soon as I go to a live site, IE7 crashes once again. The URL that is displaying when the browser immediately opens and crashes is http://runonce.msn.com/runonce2.aspx. Actually, that not entirely true....there's a redirect from http://go.microsoft.com/fwlink/?LinkId=74005.

Thanks,
Bill
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LVL 97

Expert Comment

by:war1
ID: 17790809
Bill,

Check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.
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Author Comment

by:billauger
ID: 17808585
Finally, yes, that did it. Thank you!

I ended up exiting out of virtually everything in the System Tray. Not sure which application caused the problem, as I had about a dozen different ones running in the background. Anyway, problem solved.

Thanks again!
Bill
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LVL 97

Expert Comment

by:war1
ID: 17808613
Bill,

Glad we determined that the problem is due to an interfering program. You still need to find out which program is the cause because when you reboot the computer, all the programs load up again.
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Author Comment

by:billauger
ID: 17824413
Yes. I determined that the conflict is with Google Desktop. (Strange I haven't seen this reported anywhere else.)

Many thanks,
Bill
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Accepted Solution

by:
ascnd earned 250 total points
ID: 18005741
I had the same problem and I disabled and finally uninstalled Google Desktop but the problem persisted.  What worked was by doing the following:

 Method 5: Reset Internet Explorer settings
To do this, click Reset on the Advanced tab of the Internet Options dialog box.

I got this from:
http://support.microsoft.com/kb/926449/en-us?spid=8722&sid=global
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