Solved

Cannot create profile in outlook 2003; Error: The name could not be matched to a name in the address list.

Posted on 2006-10-20
6
1,469 Views
Last Modified: 2007-12-19
This question is similar to, but an annoying variant to other questions with similar titles - or I have over looked the answer (quite possible knowing my searching skills.)
Anyway, the problem is this: I have a user who cannot access her email.  When logged on as her, I try to create an outlook profile, and it fails giving the above error, but I can successfully create an outlook profile for me.  Now, on the same machine, when logged on as me, I can successfully create profiles for her and for me.
On a different machine, one which she has never logged onto before, I asked her to logon for the first time, tried to create an outlook profile, and it failed with the same error.  So, I conclude that the problem lies within her user account rather than anywhere else.  
But, I have no idea what that thing within her user account settings could be.  With no help from you guys, my next step would be to delete and readd her domain id, but that seems a little extreme.  So I am wondering if anyone has any ideas on why I cannot create her outlook profile when logged on as her before I do something radical?  Thanks, Pete
0
Comment
Question by:obsidiman
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
6 Comments
 

Author Comment

by:obsidiman
ID: 17772563
And just to clarify, IP settings are fine, yes I can see her in the address book when logged on as me, yes I can see her mailbox in exchange admin and all looks fine.
0
 
LVL 18

Expert Comment

by:Frankco
ID: 17773050
Hi obsidiman,

In Active Directory, can you check to see if her account has been mailbox-enabled?

If you login to a workstation, you will be able to create her account since your AD account is mailbox-enabled but, she will not be able to.

More trouble shooting info:
http://support.microsoft.com/kb/297801

cheers,
frankco

0
 

Author Comment

by:obsidiman
ID: 17773678
Hi Frankco,

Well, as far as I can tell, yes it is mailbox enabled.  Certainly when I click on Exchange tasks in the AD Users & computers, I can move her mail box, but not create it.  

As for the other things under that article, point 4 lost me - I am not sure what to paste into the box asking for "Base Dn".  Any clues? This is what is I copied onto the notepad: 2> showInAddressBook: CN=Default Global Address List,CN=All Global Address Lists,CN=Address Lists Container,CN=*companyname*,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=*DOMAIN NAME*,DC=LOCAL; CN=All Users,CN=All Address Lists,CN=Address Lists Container,CN=*companyname*,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=*DOMAIN NAME*,DC=LOCAL;
(asterisked bits have been altered for privacy purposes.)

Thanks,

Pete
0
 

Author Comment

by:obsidiman
ID: 17819189
OK, found the answer.  The GAL is based on a parameter in the user profile - the company field has to be filled in correctly (at least for this company, anyway - it could be any field I guess).  If this isn't then the user doesn't show up in the GAL, and hence can't add herself to the outlook profile.  Being an ex admin, I could get round this problem somehow.
0
 
LVL 1

Accepted Solution

by:
DarthMod earned 0 total points
ID: 17849483
Closed, 500 points refunded.
DarthMod
Community Support Moderator
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question