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Cannot create profile in outlook 2003; Error: The name could not be matched to a name in the address list.

Posted on 2006-10-20
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Last Modified: 2007-12-19
This question is similar to, but an annoying variant to other questions with similar titles - or I have over looked the answer (quite possible knowing my searching skills.)
Anyway, the problem is this: I have a user who cannot access her email.  When logged on as her, I try to create an outlook profile, and it fails giving the above error, but I can successfully create an outlook profile for me.  Now, on the same machine, when logged on as me, I can successfully create profiles for her and for me.
On a different machine, one which she has never logged onto before, I asked her to logon for the first time, tried to create an outlook profile, and it failed with the same error.  So, I conclude that the problem lies within her user account rather than anywhere else.  
But, I have no idea what that thing within her user account settings could be.  With no help from you guys, my next step would be to delete and readd her domain id, but that seems a little extreme.  So I am wondering if anyone has any ideas on why I cannot create her outlook profile when logged on as her before I do something radical?  Thanks, Pete
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Question by:obsidiman
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by:obsidiman
ID: 17772563
And just to clarify, IP settings are fine, yes I can see her in the address book when logged on as me, yes I can see her mailbox in exchange admin and all looks fine.
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by:Frankco
ID: 17773050
Hi obsidiman,

In Active Directory, can you check to see if her account has been mailbox-enabled?

If you login to a workstation, you will be able to create her account since your AD account is mailbox-enabled but, she will not be able to.

More trouble shooting info:
http://support.microsoft.com/kb/297801

cheers,
frankco

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by:obsidiman
ID: 17773678
Hi Frankco,

Well, as far as I can tell, yes it is mailbox enabled.  Certainly when I click on Exchange tasks in the AD Users & computers, I can move her mail box, but not create it.  

As for the other things under that article, point 4 lost me - I am not sure what to paste into the box asking for "Base Dn".  Any clues? This is what is I copied onto the notepad: 2> showInAddressBook: CN=Default Global Address List,CN=All Global Address Lists,CN=Address Lists Container,CN=*companyname*,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=*DOMAIN NAME*,DC=LOCAL; CN=All Users,CN=All Address Lists,CN=Address Lists Container,CN=*companyname*,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=*DOMAIN NAME*,DC=LOCAL;
(asterisked bits have been altered for privacy purposes.)

Thanks,

Pete
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by:obsidiman
ID: 17819189
OK, found the answer.  The GAL is based on a parameter in the user profile - the company field has to be filled in correctly (at least for this company, anyway - it could be any field I guess).  If this isn't then the user doesn't show up in the GAL, and hence can't add herself to the outlook profile.  Being an ex admin, I could get round this problem somehow.
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