Cannot create profile in outlook 2003; Error: The name could not be matched to a name in the address list.
Posted on 2006-10-20
This question is similar to, but an annoying variant to other questions with similar titles - or I have over looked the answer (quite possible knowing my searching skills.)
Anyway, the problem is this: I have a user who cannot access her email. When logged on as her, I try to create an outlook profile, and it fails giving the above error, but I can successfully create an outlook profile for me. Now, on the same machine, when logged on as me, I can successfully create profiles for her and for me.
On a different machine, one which she has never logged onto before, I asked her to logon for the first time, tried to create an outlook profile, and it failed with the same error. So, I conclude that the problem lies within her user account rather than anywhere else.
But, I have no idea what that thing within her user account settings could be. With no help from you guys, my next step would be to delete and readd her domain id, but that seems a little extreme. So I am wondering if anyone has any ideas on why I cannot create her outlook profile when logged on as her before I do something radical? Thanks, Pete