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URGENT! Installed Internet Explorer 7 and now browser freezes

dkawins1 asked
Medium Priority
Last Modified: 2010-05-18
We have upgraded the PC to IE7, and the browser gets stuck.  We can not do anything, and of course we don't have the old version of Explorer to revert back to.  Please help!
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Where does it "stick"? . . Did you disable your anti virus for the installation?  Any errors messages during the upgrde?

You might try runing the upgrade again
Zaheer IqbalTechnical Assurance & Implementation

may be you have spyware on ur machine goto.

install firefox browser 1st. Then logon on to www.ewido.net
run an online scan.
then uninstall ie7 then re-install.
Author of the Year 2011
Top Expert 2006

If you downloaded the IE 7 install file from MS Downloads (IE7-WindowsXP-x86-enu.exe), just go into Control Panel, Add/Remove Programs, Add/Remove Windows Components, and un-install it.

Clean up all your temp files and re-boot.

Attempt to re-install.

We have a similiar post where the user attempted to install without Administrator privs - make sure you're installing with the right account.



Thanks for the suggestions.  I am attempting each one now, and will post the results.
Once you get 7 removed you may want to download IE 6 SP1 in full just so that you have it on hand.
Along with younghv's post...in add/remove programs, you may have to check the box at the top of the windows to "Show updates" in order for IE7 to show up as being installed.


simpswr--yes, antivirus has been disabled
caddlady--thanks, but none of those FAQ's addressed my issues
1stITMAN--I am going to run the scans now.  Also, I don't think I need firefox because it turns out that IE6 is still on the PC
younghv--I did the cleanup, and also attempted install while logged in as an asministrator
David-Howard--Actually, the PC retains IE6, thanks.
trippleO7--thanks, but it showed already

I was able to successfully install IE7 on my primary PC yesterday, but I am having basically the same problem on two separate PC's.  When I try to open the browser, it says "Connecting", but nothing happens.  I know I have an internet connection because I can use Instant Messenger and I can ping, but nothing happens.

Have you tried to hit the   Stop   button   then type in a known address like    www.google.com   in the address bar?

Maybe your default home page cannot be reached for some reason.



Caddlady, yes I have tried that.  For some reason, no response.  I have tried multiple sites, like cnn.com, yahoo, etc.
Author of the Year 2011
Top Expert 2006

Do you have this file (IE7-WindowsXP-x86-enu.exe) physically on the computers you are attempting to install it on?

Have you looked at your connection setup for IE?   Specifically    Lan settings     if you are not using a Proxy server, Uncheck - Automatically detect settings and make sure all other boxes in that area are cleared.

Ahh..  Found this link - has some good info:

Did you initially let it load the first (home) page in IE???  Mine defaulted to "http://go.microsoft.com/fwlink/?LinkId=69157" and I couldn't do a thing until I let it go there first, then I was able to go to google, yahoo, etc...  Check your internet options and see what it's set to, copy and paste it in your address bar and hit ENTER.


caddlady, Yes, the settings appear to be correct.  I'm exploring the release notes now--great tip!

tripple07, Yes, one of the PCs doesn't even try to go to that and gets stck, and the other tries to connect to that site but can not.


younghv, I could not even find the file IE7-WindowsXP-x86-enu.exe on the PC that does have it successfully installed.
You should try typing in the address but make sure you type in the HTTP:// first before the web address, if so then you would need to fix the registry, also do you have any hp all in one printers installed
Author of the Year 2011
Top Expert 2006

"younghv, I could not even find the file IE7-WindowsXP-x86-enu.exe on the PC that does have it successfully installed."

The one that works COULD have been installed from the Internet or from a server or from a CD or any number of places.
We're not too worried about the one that works.

You asked for a solution on the ones that don't work.

One solution is to download the actual IE 7 executable.
Either burn it to CD or save it on a computer.

Run the executable (that is sitting on the computer or CD) while logged in as an administrator.

We have upgraded the PC to IE7,<< then in add remove programs uninstall IE7 or it offers to roll back.
in add remove programs>> windows components on the left uninstall it IE
how to dowload and install full IE6


I appreciate all of the suggestions, but I was not able to use any of them to resolve the issue.  It may just be a bug with IE7.  Thank you.
IE7 is centered on security and WGA, a little know fact all these updates are really intended to prepare us for Vista.
So have lots ofhidden and  imbedded scripts checking >>*is this windows genuine and validated.*
If something is a miss or does not match up according to MS that is that porogram ceases to function.
Your best solution is to roll back to IE6, it is not compulsary to have IE7 any version while using windowsxp.
It has been offered thru the updates and you can simply not download it.
You mention you are not sure how the IE7 was installed on the problem computers.
So firstly I woudl look into the actual operating systems on these problem computers.
Check their validity do these have have the WGA installed?
It came in a large windows update package in July this year?
Do you have sp2 installed on all?
Support for sp1 has ended since October 10th.
Is this at an office or company using a corperate issue? on a LAN?
Have these updates been puhed out thru group policy?
10 things you should know about Internet Explorer 7 Security

Release Notes for Internet Explorer 7
These Release Notes give you information about installing Internet Explorer® 7 and contain information about known issues and possible workarounds for those issues.

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Thanks Merete, that helps!

cool thank you  :)
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