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Harness the sales power of e-mail (article)
http://www.microsoft.com/smallbusiness/resources/marketing/online_marketing/harness_the_sales_power_of_e_mail.mspx
Track customer data in Outlook w/ Business Contact Manager
http://office.microsoft.com/training/training.aspx?AssetID=RC010897461033
Outlook 2003 with Business Contact Manager Update FAQ
http://www.microsoft.com/office/outlook/contactmanager/prodinfo/faq.mspx
http://www.microsoft.com/office/outlook/contactmanager/prodinfo/default.mspx