Solved

Enterprise Activation icon reappears

Posted on 2006-10-20
5
708 Views
Last Modified: 2011-10-03
Hi,

     I have an issue with a blackberry where the Enterprise Activation icon keeps re-appearing. I looked on Blackberry's sight and they suggested

Options\advanced\host routing tables and clicking on any then choose register now.
Then through Blackberry Manager push another Service Book.

This worked once, but the icon re-appeared.......any thoughts.

Thanks
0
Comment
Question by:missymadi
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 17775228
I would see that you have the latest firmware version on the Blackberry.

It may be somehow related to a hardware issue in tat it keeps losing te Service book ?

I hope this helps !
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 17778278
If the icon appears again it means you have an issue with the service books.  Remove the users from the BES and wipe the handheld.  Re-add the user and to the BES, then go into "Options\advanced\host routing tables" and re-register.  Now do the enterprise activation again.

Normally this is caused by the user’s data in the database being corrupt, so by removing the user from the BES it removes all the BlackBerry info from their account.  Once the user is reactivated this issue is normally resolved.  
0
 

Author Comment

by:missymadi
ID: 17788280
I just inherited the blackberry server so this is new to me.

How do I remove the user without losing their data? If I backup their data on the handheld, would the issue of corrupt data still be kept?

0
 

Author Comment

by:missymadi
ID: 17789727
I removed the user from BES. Wiped the device. Activated the user. Everything works, sending receiving email, contacts copied over. BUT

Under Service Books 4 services didn't copy over. They have a circle with a line through it symbol. I believe that this is causing the problem. Please advise!

Do I need to delete the service books then resend?

0
 
LVL 26

Accepted Solution

by:
Gary Cutri earned 100 total points
ID: 17825627
I would connect your device to the BES server and in device Manager select the Nuke option, this will remove everything including software from the device.  Then you need to download and install BlackBerry Desktop Manager, once installed go to your service providers website and download the latest software for this device.  Install the forimware on the computer running Desktop Manager and then connect the device, on opening desktop manager go to Application Loader, follow the prompts and install the new software.

These steps above are normally considered "over the top" but it will ensure you have no old settings on the device, you will also ensure there are no software bugs on your device.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When a user’s mailbox is first created and his Blackberry account enabled how do we provision the device and what happens in the background? Stage 1 – Activation The user of the BlackBerry device types the email address and activation password i…
I felt secure communicating on the BBM... Till some time back!! It was probably the fact that the BBM messages do not travel over the internet was making me feel 'secure' about it, or was it the fact that BBM only works on a BlackBerry Devices a…
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question