We have clients who we have activated ADSL broadband, but cannot connect due to problems with internal wiring.
We know the connection to ADSL works if we remove the face plate from the main BT socket, but as soon as we replace it, there is no connection.
THis is apparently a definitive test for ewither faulty internal extension wiring or filters.
We have checked all filters.
The ISP is not BT Retail.
The clients have voice under BT retail.
BT Retail engineers will only check the internel wiring for PSTN/voice.
BT Retail confirm all internal wiring is ok as far as they are concerned but say "you need a broadband engineer to sort out the problem anbd we are not your ISP"
The ISP we resell the service on to customers from is also now advising we need an independent broadband engineer.
BT Wholesale, who provision the ADSL at the telephone exchange for the ISP, will only check ADSL gets as far as the main BT socket that enters the premises.
It seems we need to find an independent engineer - possibly a former BT employee? - who we can subcontract such tests to.
Any ideas where to start apart from the yellow pages?
Is there an onlini forum or job ads website we can recruit someone on a self employed or casual work basis?