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Remote assistance/repair needed

Posted on 2006-10-20
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Last Modified: 2010-04-25
Looking for a guru to deal with my computer problems remotely.  How can I locate someone to access my computer via my broadband connection and remedy problems?  I don't have days to spend on the stupid things that go haywire.  I'm not a guru and don't want to be.  HP desktop w/ P4 processor has new memory installed to attempt to speed up, and there's little change.  Still sitting there grinding gears for no apparent reason, taking 10 minutes to boot up when it is turned off, and deciding to show me an hourglass for minutes at a time while I am right in the middle of something.  I really don't want a list of things to try myself - just to locate someone knowledgable to fix this remotely.  When we had our business, we had a guy do that with our servers - never met him - but we sold the business and he doesn't do that anymore.  I'm ready to take a ball bat to this computer.
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Question by:delane53
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Accepted Solution

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David-Howard earned 1000 total points
ID: 17775950
Callandor,
Read your post and understand that this question will be deleted.
I would still like to offer some advice. The long boot up times and hourglass may be the result of malicious code.
Delane,
I know you stated that you didn't want a list of things to do yourself. But, these utilities don't take that long to run through and may save you some money.

Clear your Temp and IE temp files.
Download and install Ewido.
http://www.ewido.net/en/download/
Boot in to Safe Mode and run the application.
 
You can also remove browser objects by downloading and running Hijackthis.
http://www.spywareinfo.com/~merijn/programs.php
After running HiJackThis, save and post your log file here for free analysis.
http://www.hijackthis.de/
Primarily you are looking for items marked with a red !
These items are normally safe to remove.

Make sure that your anti-virus is up to date.
Run a full scan in Safe Mode.
If you do not have anti-virus you can download a free suite here.
http://free.grisoft.com/doc/1

If this does not solve your computers slowness you may want to perform scandisk.
Click Start
Select Programs
Select Accessories
Select System Tools
Locate Scandisk
You may want to turn off your screen saver during this process.
Good luck!
David

Hope this helps.
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Author Comment

by:delane53
ID: 17776054
Thanks for the help.
I didn't think the question through, I suppose.  Didn't mean to break rules - just out of time and patience.  I will try your suggestions on another day, when I am not quite as frustrated.  I have also contacted my former guru to ask for a referral.  Surely he has geek friends that are fascinated with this stuff.
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LVL 27

Expert Comment

by:David-Howard
ID: 17776058
Good luck Delane!
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