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error opening registry key

whiwex
whiwex asked
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Last Modified: 2008-01-09
I am getting a error opening registry key when I try to open several symantec keys in the registry. I tried this in safe mode logged in as administrator. I have been trying to reinstall norton antivirus 2006 but I keep getting internal error when running the removal tool.I think these keys are related. How can I delete these keys.
Thanks
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Naser GabajE&P Senior Software Specialist
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Commented:
Greetings whiwex,

Did you install MS-Defender?
If yes, It wouldn't let you do any thing in the registry.


Good Luck!
Naser
Naser GabajE&P Senior Software Specialist
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Commented:
whiwex,
Also, Please post the error message, it will be helpfull to findout what's going on.
A similar question was recently asked here...
http://www.experts-exchange.com/Operating_Systems/Q_22020024.html

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Author

Commented:
When I click this key HKEY_CLASSES_ROOT\symantec.liGroup.1 I get a window tha says Error opening key cannot open symantecgroup.1: errorwhile opening key
Just out of curiosity, what are you trying to accomplish in that key?  Are you just perusing, need to gain access, or wish to delete/reinstall?  Look at what johnbprice says in that thread I linked to, but you could also likely access it via offline registry editing such as by booting to a PE.
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Author of the Year 2011
Top Expert 2006

Commented:
The best tool I have used is "NoNav.exe".
We used it to clean up several hundred Norton/Symantec boxes when we switched to McAfee.
NoNav
http://symantec.netvision.net.il/Enterprise/Removal%20tools/


Download the newest version from this site (exe or zip) and use it. It will clear your registry of any left-over residue.

On rare occasions, we had to follow this up with CCleaner (www.ccleaner.com) and use the 'Issues' function.


Good Luck,
Vic

Author

Commented:
I fixed it by changing the owner and then the permissions
Thanks
Glad it was so easy.  It's funny your solution was in the headline of the other thread.
Kindly go through the above link which will provide the complete detials on the document. Since i was a part of Symantec Technical Support. I would suiggest that this will resolve the problem.

Please follow all the steps provided in the document even including the sublinks in it related to uninstallation. its a common for all the version of NAV antivirus.

regards
Gopal Krishna K
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