Monitor loses power after screen saver is invoked ..

I think this is whats happening:

I recently installed a new graphics card - ATI Radeon 9550 - and I have it displaying everything ok, except when the screen saver comes on, the monitor light goes to amber and then I cannot get it to come on again with a mouse move? I have to reset my machine completely!

Any ideas ?
LVL 18
Eternal_StudentAsked:
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austinstaceConnect With a Mentor Commented:
There are quite a few places that could be causing the symptoms you are experiencing. If you are using your screen saver for security reasons (i.e. password required on resume) then you need to troubleshoot further. If you are just using it to save your screen, disable the screen saver. the monitor going into standby mode will do that for you.

If you can provide more info about your computer (make/model) your monitor (make/model), and operating system, I can help you make sure that you don't have conflicting settings in your BIOS vs Operating system. Also, if this is not a screensaver that shipped with your OS, it could be a problem with that specific screen saver.
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Eternal_StudentAuthor Commented:
Also when I tried to run Unreal Tournament, the same thing happens.

Could my old graphic card drivers be interfering ? I had a Nvidia Geforce 4, but the fan died on it, so I got this new card.
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David-HowardCommented:
Check the Power settings the Screen Saver section.
Make sure that Hibernate is not enabled.
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David-HowardConnect With a Mentor Commented:
That update does seem point towards a graphic issue. Make sure that you have the updated and correct drivers for your card and OS.
:-)
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austinstaceCommented:
You should always remove your old video drivers when installing a new card. You can find some instructions to make sure you get all of the NVidia out on this page http://www.overclock.net/faqs/12466-info-nvidia-driver-cleaning-guide.html
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Eternal_StudentAuthor Commented:
@ David

Here are the power options I have set up:

Turn off monitor: After 1 hour

Hybernate is not enabled

Im not sure where to get the latest drivers from?

Here is info on the current graphic card drivers I have:

Date: 21/03/2006
Version: 8.241.0.0
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Eternal_StudentAuthor Commented:
@ austinspace:

I am running:

AMD Athlon XP 2500 Processor with heatsink and fan, KM400 Socket A Motherboard
1GB PC32000 RAM

I am running Windows XP and my monitor is GNR VL997 - display - CRT.

Do you need any more info?

As for my screensaver, it is just a standard windows one. [3D flower box, to be precise]. Also this is occuring when I try and run unreal tournament, so when ever my video card is being tested, I guess?

My nvidia card does not appear in "device manager" BUT I get two entries under "display adapters":

CONNECT 3D RADEON 9550
CONNECT 3D RADEON 9550 Secondary

Is that ^ correct ?

Also under "Otherdevices" I have a fat yellow question mark for the following:

VID_04E6 PID_80000040

I believe that is my onboard graphics, which, I was using for a couple of weeks. Is anything wrong there?

Cheers,




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willcompConnect With a Mentor Commented:
Disable on-board video in BIOS Setup.  If you need to re-enable it, clearing CMOS will do the trick (restore to defaults).

Remove nVidia drivers.

Install updated ATI drivers.  Link below:

https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=27

Post back with results.
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Eternal_StudentAuthor Commented:
Hi Will,

I am not sure how to disable on-board video in the bios?

I have installed the latest drivers and removed the nvidia drivers [as far as I know].

Still no joy though.

I WILL ADD HOWEVER that the reason I changed my graphics card in the first place is because of this:

http://www.experts-exchange.com/Hardware/Q_21992492.html

HELP!
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Eternal_StudentAuthor Commented:
Anyone around today! lol.
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Eternal_StudentAuthor Commented:
Also, when I first boot up the computer before windows starts the monitor turns off and the light goes to amber also. If I restart then it is fine.
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Eternal_StudentAuthor Commented:
Ive increased the points to 500, so hopefully some one can help me out here.
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Scott CConnect With a Mentor Senior Systems EnginerCommented:
Since the fan died on your nVidea card have you considered purchasing an after market fan and returning the ATI card?

It sounds like a driver conflict.

Also, you may consider going with an older ATI driver.  For my 9800 I can go back a number of versions if I want to.

If you go with the replacement fan you can return your ATI card and get your money back.
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Eternal_StudentAuthor Commented:
I would rather try and get my ATI card working properly.

So you think it is a driver conflict. How could I resolve this?
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Scott CSenior Systems EnginerCommented:
I would go to Add/Remove Programs and make sure both drivers have been unistalled.

I would then go to Divice manager and uninstall the ATI card from the Video Adapter section.

Also you may want to run a program to clean up any unwanted junk left over in the registry.

Something like this:  http://www.pctools.com/registry-mechanic/

And as a final make sure to remove all folders that have to do with ATI and nVidea.

Reboot.

Then install the latest ATI driver.

Hopefully that will remove anything left over causing a problem.

Let me know how it goes.

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Eternal_StudentAuthor Commented:
I will do. Ill try that when I get home.
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ParadiseITSConnect With a Mentor Commented:
Eternal -- did you disable the onboard video?  To do this, when you turn your PC on you will need to enter setup.. ususally F2, F10 or DEL key... you'll see it quickly during POST.  Then, scroll through your BIOS until you find the power saving/energy star features.  I would turn them ALL off.

This is dfinitely a driver issue as a couple of people have speculated.  Next, boot to Windows, disable ALL power saving features in Windows.  Make sure you have removed all video drivers except the one for your new ATI card.  Downlaod the latest drivers from ATI and install them then test Unreal -- also, doesn't Unreal need to have the graphics reinitialized if you change video cards?
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Eternal_StudentAuthor Commented:
ok when I go into the bios all I get it power management options and I cannot see specifically what I am looking for?
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Scott CSenior Systems EnginerCommented:
Something like "Integrated Devices or Perihpials" Onboard video.  Enable/Disable.
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ParadiseITSCommented:
Yes, you can turn it off, it will be in something like ScottCha said... it is possible -- depending on your machine -- that you can't do it... but not likely.
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Eternal_StudentAuthor Commented:
ok, guys, I go to :

Integrated Peripherals

And I get:

VIA OnChip IDE Devices
VIA OnChip PCI Devices
Super IO Device
Init display first [PCI slot]

I cannot find onboard graphics in any of them there. Which one should it be in? I can see onboard audio and Lan but not graphics.

I have tried uninstalling and removing all ATI and Nvidia evidence and removing the ATI from the device manager, then the computer boots up and tries to install the onboard graphics or the Radeon card. When I quit windows from doing it automatically and use the latest drivers from ATI the exact same scenrio confronts me!

I am about to try again.
 
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Scott CSenior Systems EnginerCommented:
It might be the "Init display first" option...

Make sure it's looking at the slot that your ATI card is in.
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Eternal_StudentAuthor Commented:
I changed that to AGP and you know what ... I think all is well !

I am going to test again when I get home and then probably awards the points tomorrow.

Thanks guys !
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Eternal_StudentAuthor Commented:
ok, here is the latest:

- My computer now displays everything correctly
- I can play unreal tournament and the graphics are good
- My display is OK on first boot up [before the monitor was on amber]
- My screensaver PREVIEW works fine

BUT

- After a while of in-activity the monitor loses its power and I cannot activate the monitor by moving the mouse. The only way is to restart the machine!
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Eternal_StudentAuthor Commented:
Anyone have anymore suggestions, I think I have tried just about everything!
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willcompCommented:
Check power saving setup (Screen Saver Seup Page) and Power Saving settings in BIOS.  You can simply disable power saving in XP to prevent monitor from blanking.  The most lokely culprit is either turning off hard disks or entering standby.  Try disabling those two first.  To help any further, will need to know all power saving settings.
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Eternal_StudentAuthor Commented:
control panel > power options:

Power schemes: always on;
Turn off monitor: Never;
Turn off harddisks: never;
System standby: never;

I will now check the bios settings ...
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Eternal_StudentAuthor Commented:
There were quite a few settings but here are the ones that may be of relevance:

HDD Power Down - [disabled]
Suspend Mode - [disabled]
Video off option - [suspend -> off]
video off method - [V/H sync + black]

Should I mess with any of them ?
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willcompCommented:
No.  Not necessary.

It's not unusual for a PC to refuse to wake from standby (sleep) mode and I suspect that may have been your latest problem.  In that case, screen would be blank and HDD powered down.
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Eternal_StudentAuthor Commented:
So how would I fix this problem?
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willcompCommented:
Disable standby.
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Eternal_StudentAuthor Commented:
In my control panel ? It is already set to System standby: never;

Is that what you were refering to or is there something else I need to do?

thanks.
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willcompCommented:
That's it.  Should now be OK.
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Eternal_StudentAuthor Commented:
Ummm, I had it set like that already and it hasnt made a difference. The monitor goes on standby when the screen saver kicks in and then doesnt turn back. At the minute I am turning my screen saver off, which isnt the end of the world!
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willcompCommented:
Screen Saver may be faulty or corrupt.  Bottom line is to just disable whatever is creating the problem.
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Eternal_StudentAuthor Commented:
OK, I have disabled my screen saver and once windows has loaded all is well, no problems.

The problem arises when I first start windows up and the monitor power goes amber and I have to do a hard reset. This is happening all the time when I first boot up now.
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CanabianConnect With a Mentor Commented:
In your BIOS, try changing your video off method to DPMS or just 'blank'. Then change the Video off option to 'Always On'.

Oh, and this:

VID_04E6 PID_80000040

is probably a HP scanner or printer\scanner, you can just download the driver from HP and that should fix the warning.
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