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IE 7 partially breaks earthlink spamBlocker tool

Posted on 2006-10-21
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Well, I just downloaded and installed Internet Explorer vsn. 7 on my computer, and for the most part I'm pretty satisfied with it.  However, I notice one thing it does is partially break my ISP's spam blocking program.  My ISP is earthlink (I have a DSL connection), and its program is called spamBlocker.  It catches a lot of "known SPAM" and doesn't even deliver it to my InBox, and then puts other "possible SPAM" in a "suspect email" box for me to check to see whether I want to add the email sender to my list of addresses and allow the email to be put in my OE InBox.  

It puts an icon in my Outlook Express tool bar that I can click to look at the "suspected SPAM" that is kept on the server.  I need to check this periodically to see if any new customer or moderator from Experts-Exchange has sent me an email, since I'm Page Editor for several Windows topic areas.

When I click this icon, it will give me a message saying "Error! Failed to create earthlink spamBlocker ActiveX control."  If I go ahead and click the bar warning me about blocking me from running ActiveX scripts and select Allow Blocked Content, then it gives me a message "Error connecting to spamBlocker.  Invalid URL for this web page."

Since the OE icon doesn't work, I have to submit to a lengthy workaround: go to the earthlink Home Page, click on Web Mail, login into the mail server, then click on the Suspect Email link to look at the possible SPAM, a much more involved and inconvenient process.

This spamBlocker program was working perfectly when I had IE 6 running on my XP Pro computer.  I chatted with earthlink support about the problem, and they had two suggestions, both of which I tried and neither worked.  First was to reinstall spamBlocker.  Second was to restore a backup of my Windows Address Book from a list of such kept in the AddrBook folder of my saved OE data.

Anybody encountered this problem and found a solution?
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Question by:LeeTutor
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war1 earned 2000 total points
ID: 17780294
Greetings, LeeTutor !

Unfortunately, Earthlink Spamblocker and IE7 do not work together.  If you want to use Spamblocker, you need to uninstall IE7 (browser will revert back to IE6).  Or you can keep IE7 and keep bugging Earthlink until they fix the incompatibity.

Best wishes!
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Author Comment

by:LeeTutor
ID: 17780349
Well, it works insofar as still allowing me to check my Suspect Mail, as detailed in the workaround in my question.   Have you seen a link that documents your claim about the incompatibility?  Incidentally, I don't want to go back to IE 6.
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by:war1
ID: 17780607
I should have said SpamBlocker does not completely work with IE7. IE7 was only available since October 18.  There is no documentation.  We are trying to figure out what is compatible and not compatible with this version of IE.
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LVL 59

Author Comment

by:LeeTutor
ID: 17780639
Well, if nobody else comes up with a solution (or if you don't, of course), I'll probably give you the points.  I can "barely" live with the workaround until earthlink fixes it, if they ever do; what I do is keep a tab open with my Suspect Mail box available with a single click...
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by:war1
ID: 17780734
Lee,

I just noticed that you are asking the question.  I hope someone finds a workaround.  Besides Spamblocker, IE7 works with your other programs?
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by:LeeTutor
ID: 17782034
The only other problem I've found is that I get an explorer crash whenever I view news media (using Windows Media Player) at msnbc.com  I sent an email to them describing the problem.  If I don't hear back, maybe I'll post that in this forum too.
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by:LeeTutor
ID: 17785709
Just found another program that IE 7 has broken that I use all the time:  the PcMag utility called RoboType.  And I found a page that mentions other PcMag utilities broken by IE 7: FavOrg and CookieCop:

http://discuss.pcmag.com/forums/1004346061/ShowPost.aspx
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LVL 59

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by:LeeTutor
ID: 17831013
Well, I guess nobody else has an answer for this.  Right now it doesn't matter to me, because my XP system has crashed and I can only boot into WinME, which, of course, still has IE 6.  So the points are yours, war1.
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by:war1
ID: 17831207
Thanks, Lee!  Sorry to hear Windows XP crash.  I found that Google Desktop also interferes with IE7.
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