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Exchange 2003 SP2 install problems

Posted on 2006-10-21
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Last Modified: 2008-03-17
Initially I tried to install Exchange 2003 SP2 and the installer said that I wasn't running Exchange 2003 and wouldn't allow me to contiue. When I clicked on properties of the exchange server in system manager it was Version 6.5 build 6944.4 so I looked in the registry under HKLM-Software-Microsoft-Exchange-Setup and checked the newest build and servicepackbuild entries. They still showed the old Exchange 2000 values (this server is an upgrade from SBS 2000 to SBS 2003) I modified those registry entries to 6944 and was able to get the installer to run. The installer seemed to be running ok but then it stopped abruptly and the successful installation screen came up. None of my exchange services restarted so I had to restart them manually and now every email since is stuck in the Messages Awaiting Directory Lookup screen. I have no mail flow either internal or external. This has been going for about 20 hrs. to this point. Please help.
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Question by:mfuchs42
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11 Comments
 
LVL 39

Expert Comment

by:redseatechnologies
ID: 17782390
Hi mfuchs42,

Changing the registry entries is not something I would have done - if you exported them before hand, or backed up your server - now is the time to roll-back to where you at least had mail delivery.

If not, I would begin looking at reinstalling exchange from scratch - how confident are you in your backups?

If this is production (which I am assuming it is) then calling Microsoft and paying their fee would be a good idea right about now!

Hope that helps,

-red
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Author Comment

by:mfuchs42
ID: 17784662
Red,

That doesn't help even a little ;)

I actually found one other registry change that was the problem. For whatever reason, the messaging and collaboration portion of the setup wasn't running so half of the update wasn't getting done and the half that was was no longer compatible with the half that wasn't. SMTP was not getting updated and wouldn't play with the server, it wouldn't deliver the messages or check them against active directory. I made the other change in the registry and the update completed successfully and the email server is now operating properly.

I was at a point where I was about to call Microsoft and would have if they hadn't changed their fee structure to be ~$500 on the weekends now. If it was still $250, I would have made the call.
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LVL 39

Expert Comment

by:redseatechnologies
ID: 17784978
So you are sorted now?
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LVL 26

Expert Comment

by:Vahik
ID: 17787348
mfuchs42...if you dont mind could u post what was the third reg hack u had to make in order for the sp2 to get properly installed....
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Author Comment

by:mfuchs42
ID: 17788505
Vahik,

No problem, it was HKLM-Software-Microsoft-Exchange-Setup-ServicesVersion. The value was set to 60 (which would indicate Exchange 2000) I believe that's why setup was skipping it. I changed it to 65 (Exchange 2003) and the setup completed and email began to flow.

Red,

Yes, it seems to be all good.

Mike
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LVL 26

Expert Comment

by:Vahik
ID: 17789946
Thanks. it was kind of you to post it...
take care and good luck.
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LVL 39

Expert Comment

by:redseatechnologies
ID: 17791932
OK excellent,

Please post a question here - http:/Community_Support/ - with a link to this Q asking for a PAQ: Refund

To save them a little time, Vahik, do you object?

Obviously I don't :)

-red
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LVL 26

Expert Comment

by:Vahik
ID: 17793509
No i do not object......
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Author Comment

by:mfuchs42
ID: 18020998
That works for me.
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