CDROM Drive for HP Pavilion 520w Stuck & Won't Open

GMartin
GMartin used Ask the Experts™
on
Hi Everyone:

       A friend's HP Pavilion 520w CDROM drive is stuck and will not open despite of pressing the eject button.  The drive is detected by the Maxtor diagnoistic utility.  Is there a safe way of getting the door to dislodge and open?

       Any followup to this will be appreciated.

      Thank you

       George
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Luc FrankenEMEA Server Engineer
Commented:
Hi GMartin,

If you physically take a look at the drive itself (so remove the front cover of the computer) you'll see a small hole in the front. Unfold a paperclip and push it in there to open the drive.

Greetings,

LucF
Top Expert 2007
Commented:
Have you tried the eject command in the cd drive properties menu? Go into my computer and right click the cd drive in question, in this menu is an EJECT command.
Retired
Most Valuable Expert 2013
Top Expert 2009
Commented:
Hi George,

I couldn't find a good picture, so this will have to do:  http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-42471    Note #5 in the diagram (a very small hole that a straightened paperclip will just fit through).   As noted above, you simply push a straightened paper clip through the hole (keep it very straight) and it will release the catch that holds the drive closed.   Very simple :-)
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
... one other possibility:  a program may have "locked" the CD and failed to properly unlock it.   If that's the case, using the eject command (as sparkmaker noted) MAY work ... and shutting down the computer WILL work (you can eject the tray when you next turn on the PC).

Author

Commented:
Hi Everyone:

        Great job everyone!!!!  First, for simplistic reasons, I tried using the Eject command within Windows.  But, the CDROM drive still would not open.  However, using joint ideas of everyone and Gary's link to a diagram illustrating exactly where I needed to go using the paper clip method of pressing the eject button on front, everything came together.  The door now opens fine and the CDROM works great!.

        Thanks so much everyone for your technical assistance to this post.

        George

         
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
Glad it's okay ==>   You don't need that little hole very often ... but it's mighty handy when you do :-)

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