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Problem reinstalling network adaptor

Posted on 2006-10-22
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Last Modified: 2012-05-05
I am trying to reinstall a Broadcom NetXtreme network adaptor fitted to an Acer Veriton 7600D computer running Windows 2000.  
I don't have the original OEM disks but have the driver files available from another identical computer.

Firstly, I can't uninstall the device completely.  At present it is shown in Device Manager with a yellow exclamation mark. If I go into Properties and click Uninstall I receive the message "Failed to uninstall the device.  The device may be needed to boot up the computer."  However, on refreshing Device Manager the device no longer appears.

I then scan for hardware changes and it finds an Ethernet Controller.  Device Manager then shows the same device with a yellow question mark and calls up the Hardware Wizard.  I go through this and point it at the appropriate driver, but I get this error message "An error occurred during the installation of the device.  The INF or the device information set does not match the specified install class."

I think I need to do a complete uninstall before I can go any further.  Can anyone advise me how I might set about doing so?
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Question by:duneclimber
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17 Comments
 

Expert Comment

by:Dheerajabraham
ID: 17783883
First  you remove the NIC ,switch on the machine and remove  the  NIC driver.Then connect  NIC and install the proper driver.

If it is a integrated NIC ,please change the proper jumper in the mother board or diabled in BIOS.Then switch on the computer and remove the NIC.reenable the NIC and install proper driver.
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Author Comment

by:duneclimber
ID: 17783893
It's an integrated NIC.  I've disabled it in BIOS, which made it disappear from Device Manager, and then I re-enabled it, but the same problem arose.
I'm now trying to uninstall and reinstall in Safe Mode, but I'm getting the same error messages.
I'll try changing the jumper in the mother board to see whether that makes a difference.
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Author Comment

by:duneclimber
ID: 17784007
Dheerajabraham,

I've done what you suggested and ran through the hardware wizard again, but  to begin with I got the same error message "The INF or the device information set does not match the specified install class."  However, I kept trying the hardware wizard and eventually it appeared to have accepted the driver.  

I rebooted the computer to be sure and the same old problem appeared.  However, the Device status message now tells me that "This device is not working because Windows cannot load the drivers required for this device (Code 31).  Click Troubleshooter ..."  Troubleshooter brings up the help file that tells me that Error Code 31 means that "This device depends on another device that is not functioning correctly."  I don't see any other problem devices in Device Manager, even if I show hidden devices.  Any ideas as to how I can find out what's stopping it?

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Author Comment

by:duneclimber
ID: 17784182
I've found a possible solution from Microsoft at: http://support.microsoft.com/default.aspx/kb/306983/ 
However, to make the required changes to the registry I need regedit32.exe and I can't find that on my computer.  I can't make the necessary changes using regedit.exe.
So unless anyone can suggest some third party software to edit the registry (risky?) I don't think I can get any further with this.
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Author Comment

by:duneclimber
ID: 17784202
OK - found I spelt it wrong.  Regedt32 not Regedit32.  Am now working on the fix.
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LVL 23

Expert Comment

by:Erik Bjers
ID: 17784240
Try uninstalling the NIC in safe mode, this should take care of the problem for you.

eb
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Author Comment

by:duneclimber
ID: 17784275
I did try in safe mode, but it didn't help.
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LVL 23

Expert Comment

by:Erik Bjers
ID: 17784281
I saw you don't have the drivers disk but are using driver files from another computer.  Try downloading the drivers from broadcom's website.

eb
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Author Comment

by:duneclimber
ID: 17784301
I did, but they were newer than the original drivers, so I deleted them since they didn't help.
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Author Comment

by:duneclimber
ID: 17784557
No luck yet with the Microsoft fix, which doesn't explicitly mention my brand of NIC.   I can't set all the permissions, and regedt32 keeps hanging up.
0
 
LVL 23

Expert Comment

by:Erik Bjers
ID: 17784676
the NIC you're trying to install, is it the onboard?  Or a new one?

Try disabling the onboard in the BIOS, boot into safe mood and make sure it does not show there (sometimes a NIC will show in safe mode but not normal mode)
Then try a different NIC, they're prety cheep thees days so it may be best just to try a new one.

eb
0
 

Author Comment

by:duneclimber
ID: 17786299
It's the onboard one.  I've tried disabling it in BIOS and checking it in safe mode, to no avail.

I'm in a remote area at present so can't purchase a new one, otherwise I would.  The final solution will be to restore the C drive image, which will mean sending the computer into town.  I can live with the problem since I have a laptop (which I'm typing on now), but it means a lot of file transfers and I'm not the only person who uses the desktop computer.
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Author Comment

by:duneclimber
ID: 17786814
I've managed to get it running now, using the Microsoft instruction page given above.  The mistake I made earlier was that I deleted the device in the registry but not the network adaptor (which is in a different folder).  Having deleted both and rebooted the computer, it installed the device straight away.  
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Author Comment

by:duneclimber
ID: 17786832
I appreciate the help from ebjers but I think I answered my own question!
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LVL 23

Expert Comment

by:Erik Bjers
ID: 17787281
I'm glad you answered your own question, as long as everything is working.
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