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Outlook Folders List Repeats Itself

Posted on 2006-10-22
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Last Modified: 2016-08-29
I have WindowsXP Home and use Outlook version 9.0.0.2711.  The Folder List when compressed [+] shows two lines containing:
[+] (Icon) Outlook today - [Personal Folders]
[+] (Icon) Outlook today - [Personal Folders]

Because they are identical expanded [-] or compressed [+], I have tried to on avail, to get rid of the second group.  Any ideas?

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Question by:GRayL
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4 Comments
 
LVL 44

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by:GRayL
ID: 17784480
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LVL 44

Author Comment

by:GRayL
ID: 17784481
Maybe this is normal?
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war1 earned 500 total points
ID: 17784497
Greetings, GRayL !

See this Microsoft Knowledge Base article "OL2000: Duplicates of Outlook Today and the Folder List Appear in Outlook"
http://support.microsoft.com/?kbid=303931

If no joy, here are other things you can try:
1) Right click on the folder and select "Close".

2) Close Outlook, then right click Outlook Icon on the desktop. Select Properties, select Data Files. Remove the links to the backup .pst file.

3) Under the folder named HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles\Microsoft Outlook Internet Settings you will have a series of folders with long hexadecimal numbers. Two of the folder will point to your *.pst file. You will next to export one of them (Registry | Export registry) and then delete the exported hexadecimal folder. Start Outlook, if it is fubar. Close outlook and import the registry file you just exported. Export the other hexadecimal folder and delete it. Start Outlook again.

If this is too scary, you can do this.

1) Export the folder named HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles\Microsoft Outlook Internet Settings

2) Delete the folder named HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles\Microsoft Outlook Internet Settings

3) Go to the folder named HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles\

4) On the right, delete the value named: (Default Profile) "Microsoft Outlook Internet Settings"

Now you can start Outlook. Outlook will start like it is in a first run condition and you will have to open your old *.pst file via a File | Open | Personal Folders. Select View | Folder List. Right click on Personal Folders (the one that doesn't have Outlook Today next to it) and select properties. Near the bottom is a checkbox to have mail delivered to this set of folders, check it. Restart Outlook and you're all set.

Best wishes!
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LVL 44

Author Comment

by:GRayL
ID: 17784626
Prior to too scary:

Knowledgebase - Nada
1) - Nada
2) - Nada
3) - Bingo!

For your info the correct key name is:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Microsoft Outlook Internet Settings

Many thanks war1.
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