Solved

Exchange email problem

Posted on 2006-10-22
5
239 Views
Last Modified: 2010-04-08
using Exchange 2003.  I reinstalled XP on a couple of PC's and created a new Exchange account on the first one and all the users messages, calendar, etc. were there as I expected.

On the second PC, the messages were three months old, dating to the point that another user had left the company.  Looked like the account maybe was renamed or something.  Three months of messages were missing.  Backup Exec restore by Resource indicated the mailbox name as Joe Smith (kevin), where kevin was the previous user of this PC.  I'm confused.

My question is if the messages were coming into the exchange server, why were they not being stored in the user mailbox?  Were they in a local PST file that was wiped on the reinstall?  

Thanks to anyone willing to help me with this.
0
Comment
Question by:facutvivo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 17787321
Greetings, facutvivo.

It's difficult to answer the question based on the explanation given.  Did you check Exchange to see if there are any disconnected mailboxes?  It's also possible that the user had set the default delivery location to be a PST file and it was erased.  Or maybe it's still there under a different user profile.

Cheers!
0
 
LVL 18

Assisted Solution

by:kjanicke
kjanicke earned 200 total points
ID: 17787853
Maybe the user had delivery set to the PST.  Some of our users don't know the difference between a PST and a mailbox.  When they went over their limits, they had delivery set to the PST (becuase they didn't know to create folders and save mail in the folders).  

They called to complain their sent items disappeared becuase those don't get moved when you change delivery.

What can i say ... our helpdesk wasn't too proficient with outlook either.

regards
0
 

Author Comment

by:facutvivo
ID: 17789769
I think delivery was probably set to PST, but does that mean that the messages just "pass through" the Exchange server?  Should the received items have remained in the message store?
0
 
LVL 76

Accepted Solution

by:
David Lee earned 300 total points
ID: 17790115
facutvivo,

> does that mean that the messages just "pass through" the Exchange server
Yes, that's exactly what it means.  If the default delivery location is set to a PST file, then the message only stays on the Exchange server until the client signs in.  At that point the items are all moved from the Exchange server to the PST file.
0
 

Author Comment

by:facutvivo
ID: 17807589
Thanks for the good explanations.

0

Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question