Solved

Maxtor Diamond Max Plus 9 SATA 120 GB HDD not recognized by windows, read error #7

Posted on 2006-10-22
14
536 Views
Last Modified: 2010-05-18
When I connect this drive on my HP m7060n PC, (which already has a 200 GB WD SATA hard drive connected as primary w/ OS) the Maxtor is not recognized. When I enter the BIOS setup, the drive is recognized. In the device manager of My Computer the drive is recognized but will not populate. When I run the BIOS diagnostics on this drive it says that it has a read error #7.

The 120 GB Maxtor drive was pulled from a Dell Dimension, where it was the primary, holding the OS. After the owner of the hard drive tried to remove a virus, they corrupted Win XP. I said that I'd take the drive and try to copy some of the cherished videos and pictures (which, of course, were not backed up!). I try to use Disk Manager (run > diskmgmt.msc) which will not recognize the drive at all.

On the HP m7060n PC there is no RAID array, just the single 200 GB WD HDD. I have also tried different SATA ports (the primary is connected on #1).

Does anyone have any suggestions as to how I can get this to work to save the files? Would there be any special software to try and recover the files?
0
Comment
Question by:lanehart
  • 6
  • 6
  • 2
14 Comments
 

Author Comment

by:lanehart
ID: 17785759
For the record, I do not have any idea what the READ ERROR #7 on the diagnositics means. :-D
0
 
LVL 34

Assisted Solution

by:jamietoner
jamietoner earned 350 total points
ID: 17785848
Code 7 is usually a read failure caused by bad sectors. Usually means a bad drive but i have seen a full format of the drive fix code 7's in the past. To try and recover the data try getdataback (www.runtime.org). If the drive isnt recognized by getdata back to recover data you would be lokking at sending it to a professional data recovery service like gilware or drivesavers.
0
 

Author Comment

by:lanehart
ID: 17785943
Jamie- Will "Getdataback" be able to "see" the drive if it is not recognized in Disk Management or My Computer?
0
 
LVL 34

Expert Comment

by:jamietoner
ID: 17786085
I heard it will some times. If you get the free trial you'll be able to tell before you buy it.
0
 
LVL 91

Accepted Solution

by:
nobus earned 150 total points
ID: 17786892
do as advised above; if still no go, try any of these (some programs work in another way) : Stellar has a very good record too.
http://www.pcworld.com/downloads/collection/0,collid,1295,00.asp            Free Recovery
http://www.pcinspector.de/file_recovery/UK/welcome.htm                  pc Inspector
http://www.stellarinfo.com/                                    Stellar
http://www.recovermyfiles.com/                              RecoverMyFiles
http://www.bitmart.net/                                    Restorer 2000
http://www.ontrack.com/easyrecoveryprofessional/                  Easy Recovery
http://www.snapfiles.com/get/restoration.html                        Restoration

or you can try to run SpinRite on it :  http://www.grc.com/spinrite.htm      
0
 

Author Comment

by:lanehart
ID: 17815330
Hello all:

Fortunately I ran the "GetDataBack" program and was able to recover the files! They are now safe on my hard drive and DVD's.

Now I come to another question... When I ran get data back, as well as the before mentioned diag. it said that there was a read sector error. Is it correct that I should just purchase a new hard drive and never use this one again?

Would it even be possible to reformat this drive, since it won't show up in drive management?

Thanks for your help.
0
 
LVL 34

Expert Comment

by:jamietoner
ID: 17815417
The drive is toast and will need to be replaced. You can use it again, but not for storage, more like a paperweight. :-)
0
Scale it in WD Gold

With up to ten times the workload capacity of desktop drives, WD Gold hard drives employ advanced technology to deliver among the best in reliability, capacity, power efficiency and performance.

 

Author Comment

by:lanehart
ID: 17815446
Thanks, Jamie. Any idea as to what went wrong with the drive? This problem happened after she attempted to follow directions from PC-Cillin as to removing a virus from the PC. Proceeding that, the computer would boot to the login screen and completely lock up. Maybe it reached the error sector and just stopped? Any idea why? Would it be something that we could turn in to the warranty support?

I will split the points between both of you Jamietoner and Nobus. Thanks for your help in this matter.

Lane
0
 
LVL 34

Expert Comment

by:jamietoner
ID: 17815473
I doubt that anything she did killed the drive (unless she dropped or hit it), if the drive is still under warranty maxtor should replace it.
0
 

Author Comment

by:lanehart
ID: 17815614
Perhaps, then, it was just a coincidence that the drive went bad at the same time that she got a virus?
0
 
LVL 34

Expert Comment

by:jamietoner
ID: 17815679
I would say it was a coincidence i have never seen a virus take out a hard drive, and i have never heard of one that could.
0
 

Author Comment

by:lanehart
ID: 17815709
I agree, (I wasn't suggesting that a virus could take it down). Even if it weren't the virus, would there have been something that she could've deleted to render it permanently useless. Sorry to exhaust this, just interested.
0
 
LVL 34

Expert Comment

by:jamietoner
ID: 17815754
Nope not that i have ever heard of.
0
 
LVL 91

Expert Comment

by:nobus
ID: 17817625
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

A bootable USB key can be very handy now-a-days. My favorite USB key consists of our Windows 7 image, network card drivers (to connect up to a Ghost server), the latest BIOS updates for all of our PCs and CopyWipe (to erase a retired PC) Creating…
AWS Glacier is Amazons cheapest storage option and is their answer to a ‘Cold’ storage service.  Customers primarily use this service for archival purposes and storage of infrastructure backups.  Its unlimited storage potential and low storage cost …
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now