maxdor  200GB external usb hard drive not recognied by xp media center

cpsimon
cpsimon used Ask the Experts™
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I have a Dell Dimension 3000, 1 GB memory, XP media center OS. I want to ghost my hard drive. I have a USB Maxdor 200 GB  external hard drive.   It is not recognized although it is in other computers I own.  I have tried running powermax. It does not show up when I click on manage in my computer. I have been on the Maxdor site and there really is no information about the difficulty. Have any ideas.  I have all my service packs and updates,
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Is it listed in the Device Manager (start->run, type "devmgmt.msc" and say ok)?  If not, is there anything with a question mark next to it?

Author

Commented:
It is seen as an unknown device. It recognizes that is is USB, but it does not know what it is.  
What is the type/model of your USB drive?

When you say it knows what it is, what do you mean?  When you open the properties for the "Unknown Device" it has a name?
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Author

Commented:
It is an external Maxdor 3100 hard drive. It states in device manager, USB contollers it is listed as an unknow device. It just says standard usb host contoller when I click on properties.
Top Expert 2013

Commented:
try this : in device manager, delete all USB entries, then reboot and test

Author

Commented:
What is weird is I have other computers with XP and they see the drive as a maxdor- All computer have current updates.
cpsimon, I have done all the suggestions. Nothing has helped. I read that Maxdor may have this problem as some news boards have posted similar experinces.
Top Expert 2013

Commented:
did you delete the usb entries?

Author

Commented:
Hi,
Yes, I did delete the usb entries. When I reboot the computer still does not recognize the drive.  I am going to try another external drive and see if it has the same problem.
Top Expert 2013
Commented:
try this then :
USB no drive letter
delete the following key with regedit and reboot :
HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Enum USBSTOR

Author

Commented:
Hi,
It is something to do with the Maxdor drive and the Windows Media OS. I did all the suggestions and nothing resolved the problem. I thank all of the contributors for their ideas.  I tried a western digital drive and it is working fine.  I am using the other drive on another computer with XP and had no difficulty with it.  I did try it on a computer with Windows 2000 and had the same drive recognition problem.
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