Solved

Unable to open Excel file attachments

Posted on 2006-10-22
5
236 Views
Last Modified: 2010-04-08
Hi,

Windows XP - Office 2003

The user is unable to open excel file attachments sent through email. He can open it only if he saves it to file.
I have emptied the temp folder, done a disk cleanup - still no luck.

Appreciate your help.
Sal.

0
Comment
Question by:saliyam
  • 2
  • 2
5 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 17787263
Greetings, saliyam.

What happens when the user tries to open an Excel attachment?  Do the Excel attachments appear with the correct icon?

Cheers!
0
 

Author Comment

by:saliyam
ID: 17787581
The user gets a greyed out screen.

Sal.
0
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 17788674
Greetings, saliyam !

Sounds like Outlook new security update has blocked out attachments.  Add the Excel extension to the  Level1Remove key
http://www.slipstick.com/outlook/esecup/getexe.htm
or
http://www.simtel.net/pub/pd/62314.html


Best wishes!
0
 
LVL 76

Expert Comment

by:David Lee
ID: 17792757
What about the attachment's icon?  Is it showing up properly?
0
 
LVL 97

Expert Comment

by:war1
ID: 17812867
saliyam, any update?
0

Featured Post

Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

Join & Write a Comment

Suggested Solutions

Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
Resolve DNS query failed errors for Exchange
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now