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Unable to open Excel file attachments

saliyam
saliyam asked
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Last Modified: 2010-04-08
Hi,

Windows XP - Office 2003

The user is unable to open excel file attachments sent through email. He can open it only if he saves it to file.
I have emptied the temp folder, done a disk cleanup - still no luck.

Appreciate your help.
Sal.

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Top Expert 2010

Commented:
Greetings, saliyam.

What happens when the user tries to open an Excel attachment?  Do the Excel attachments appear with the correct icon?

Cheers!

Author

Commented:
The user gets a greyed out screen.

Sal.
CERTIFIED EXPERT
Top Expert 2008
Commented:
Greetings, saliyam !

Sounds like Outlook new security update has blocked out attachments.  Add the Excel extension to the  Level1Remove key
http://www.slipstick.com/outlook/esecup/getexe.htm
or
http://www.simtel.net/pub/pd/62314.html


Best wishes!

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Top Expert 2010

Commented:
What about the attachment's icon?  Is it showing up properly?
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Top Expert 2008

Commented:
saliyam, any update?
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