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  • Priority: Medium
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Unable to open Excel file attachments

Hi,

Windows XP - Office 2003

The user is unable to open excel file attachments sent through email. He can open it only if he saves it to file.
I have emptied the temp folder, done a disk cleanup - still no luck.

Appreciate your help.
Sal.

0
saliyam
Asked:
saliyam
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1 Solution
 
David LeeCommented:
Greetings, saliyam.

What happens when the user tries to open an Excel attachment?  Do the Excel attachments appear with the correct icon?

Cheers!
0
 
saliyamAuthor Commented:
The user gets a greyed out screen.

Sal.
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war1Commented:
Greetings, saliyam !

Sounds like Outlook new security update has blocked out attachments.  Add the Excel extension to the  Level1Remove key
http://www.slipstick.com/outlook/esecup/getexe.htm
or
http://www.simtel.net/pub/pd/62314.html


Best wishes!
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David LeeCommented:
What about the attachment's icon?  Is it showing up properly?
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war1Commented:
saliyam, any update?
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