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ARCSERVE Problem

Posted on 2006-10-23
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We are receiving a number of error messages when our backup runs, see below.  They are always when Arcserve attempts to access a Notes database.  I have searched  the Internet for an explanation of this error without success.  Does anyone know what it is?

Thanks and regards

DBNAME=xxxx, EC=Unable to get message string for code '69'
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Question by:Chris_m
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9 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 17788684
Does this just happen with one notes database? Maybe you need to run the utilities you have inside domino to get the file repaired.
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Author Comment

by:Chris_m
ID: 17793725
no all the notes databases and we regularly run nfixup and ncompact.

Regards
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LVL 88

Expert Comment

by:rindi
ID: 17793873
Is the domino agent for arcserve installed on the domino server, and is it running? Maybe you changed the password and the service can't logon?
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Author Comment

by:Chris_m
ID: 17801580
I am pretty sure that all the agents are running and that the password was not changed -- it certainly wasn't changed by me but that doesn't mean that someone else hasn't changed it.  Before I go along that path, though perhaps the following message which I found in the log may help you point me in the right direction:

Backup server TCP reconnection timeout

I really appreciate any help you give me.

Regards
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LVL 88

Expert Comment

by:rindi
ID: 17801606
Are there any other messages in the event logs?
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Author Comment

by:Chris_m
ID: 17801695
immediately after the tcp timeout error message comes a warning:

Unable to confirm the target name and address provided (EC=11004: The requested name is valid, but no data of the requested type was found)
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Author Comment

by:Chris_m
ID: 17801809
I forgot to mention that immediatedly before the Error is an information saying:
Connected with Client agent at Web-AU2 (IP address), (User)
The Error comes approx 15mins after that
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