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Trying to Install new tape drive.

Posted on 2006-10-23
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Last Modified: 2013-12-01
Hello All, This is very urgent, hence why I am offering 500 points for this. I have installed a new tape drive. Quantum DLT VS160 in our Small Business Server 2003. It used to have a HP DAT that we replaced today. Looks like I installed everything correctly but not to sure how to check it out. We are running backup exec v10 for small business server. I need to be able to add this device in backup exec, (which doesn't recongize it) and get it work by tonight. thanks and hope you can help
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Question by:nexxsupport
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Author Comment

by:nexxsupport
ID: 17788879
If I go to device manager under system. I can see the new quantum tape drive. But I cannot get Backup exec to pick it up...
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LVL 4

Expert Comment

by:jcdesign4u
ID: 17788917
Try changing the scsi id's
Let veritas backup exec install the device driver (reinstall backup exec)

Do a device inventory in backup exec.
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Author Comment

by:nexxsupport
ID: 17789095
Changed the Scsi Id. restarted. windows sees it in the device manager. but nothing in backup exec. tried to add new device, it picked it up, says it installed the new driver. but still no device for me to choose.
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LVL 18

Expert Comment

by:simsjrg
ID: 17789495
1. DO NOT let Windows install the Device Drivers.
2. Try installing the upgraded Symantec Signed device drivers: http://seer.support.veritas.com/docs/284707.htm
3. Then go to Device Configuration Wizard and configure the new device. Here is where you select use Symantec/Backup Exec drivers.

It should then come up.
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LVL 9

Expert Comment

by:crawfordits
ID: 17789509
Run tapeinst.exe from Program Files\VERITAS\Backup Exec\NT.  This will install the Veritas driver for the tape drive.  May get prompted with the driver not compatible.  This is normal with Veritas and Continue Installation.  Veritas should find after driver installed.
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Author Comment

by:nexxsupport
ID: 17790105
Hey everyone.....I thought I would restart all the veritas services......(about 5 or so)....and that seemed to fix it......

Please close this questions.....thanks for all the help.
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LVL 4

Expert Comment

by:jcdesign4u
ID: 17802492
Glad that you solved it.
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Author Comment

by:nexxsupport
ID: 18037020
Please refund points. thanks
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Computer101 earned 0 total points
ID: 18066003
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