Solved

Outlook 2003 Autoforward Rule

Posted on 2006-10-23
4
222 Views
Last Modified: 2008-02-01
I am having a problem with autoforwarding of a certain rule.  I have the rules setup individually so that when user A gets email from user Z, or G, or google.com or gmail.com, it will forward those emails to user B.  I also have a rule setup that if user A emails user Z, or G, or google.com or gmail.com, it will cc user B.  All but one of the rules seem to work.  If user A gets a message from gmail.com, it will not forward the message to user B period.  I have checked the filtering and junk folder setting on user B to make sure that the message was not going to one of those folders.  We are in a Citrix envrionment with roaming profiles.  Exchange is 2003 w/sp1 and Outlook is 2003 w/sp2.  A few months ago the rules were working fine, now they are not.  Should I do a detect and repair in Outlook on user A?  Any suggestions?  I can't seem to find an answer anywhere.  
0
Comment
Question by:NHSL
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 17790179
Greetings, NHSL !

1. Yes, do a Detect and Repair on Outlook user A.

2. Delete the problem run and recreate it. Make sure it is at the beginning so that other rules does not take precedent over it.

3. If no joy, see if an addin is causing the problem. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
0
 
LVL 97

Expert Comment

by:war1
ID: 17820292
NHSL,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question