Internet email address vs. internal .local email address being used

I've got a client who is using Outlook 2000 with Exchange 2000. They jsut sent me this email. Anyone know why this is happening?

***********************
She sends a lot of group emails to organizations around the country, and many emails are sent with lots of people on the Carbon Copy list.

As an example of the issue she is experiencing, if she includes our Tech Director, Scott M. (scottm@xxx.org) on the email group list, even though she uses his Internet email address, the actual address that is included in the group and is sent is his Local address (scottm@xxx.Local).

When any of the recipients of the receiving groups try to respond to the group, Scott's mail will bounce back and he will not receive it, because it is our Local address, and not his Internet email address. Cathy uses her Contacts lists, also.
*********************************

I think I need to simply go into Exchange and set his primary email address to be his Internet address instead of his local address being his primary email address. I can do that no problem. Any other ideas as to the cause of this? Is this normal or is this a quirk of Exchange/Outlook that requires a fix? Thanks.
WineGeekAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
MidnightOneConnect With a Mentor Commented:
WineGeek:

My personal feeling is eliminate the xxx.Local email addresses for all users. The mail server should be using X400 resolution for local clients. None of the users at $WORKPLACE have the xxx.local addresses and our mail works fine.

HTH

MidnightOne
0
 
WineGeekAuthor Commented:
Well, his primary email address is already set to his Internet emal address in Exchange so now I'm thinking this is going to be resolved at the employee's workstation either in Outlook or maybe with some registry tweak. Any ideas? Thanks.
0
 
WineGeekAuthor Commented:
Midnight, you're the first one I've heard say this. Interesting. Anyone else have an opinion on doing what Midnight suggests?
0
 
MidnightOneCommented:
WineGeek:

My personal feeling aside, it's also how we've set up all the companies who contract with us. They work fine, too.

MidnightOne
0
 
WineGeekAuthor Commented:
Hey, I'm all for getting rid of those .local adresses, I just want to make sure AD doesn't need them for some housekeeping tasks that I won't know about until 6 months from now when it bites me in the butt. But I"m going to test it with a handful of user accounts and see what happens. I believe you. Thanks.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.