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Outlook password prompting problem

Hello,

I have a client that is using POP3 email and I want to connect them directly to the Exchange server. I have configured the Outlook settings and when I open Outlook, it prompts me for the user name, password, and domain. I enter the correct login password and it prompts me again, like the password is wrong. We are running a Windows 2003 mixed mode domain - Exchange 2003 on an SBS 2003 server. The client is running XP and Office 2003 basic.

I found the MS article on RPC and have checked to confirm that the correct registry keys are present. I also deleted the Outlook profile and re-created it - no avail. Any help would be greatly appreciated!
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jvm565
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jvm565
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1 Solution
 
mark-waCommented:
So you have already created a domain user for this person with an exchange mailbox?

Thanks.

Mark
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mark-waCommented:
make sure their dns settings point to the correct dns server that points to the exchange server you are wanting to connect to.

Mark
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jvm565Author Commented:
Yes, the domain user has existed for some time, but the mail was getting forwarded to a separate POP3 account. DNS comes from DHCP, so it's alright.

I just noticed something - when I go into Exchange Advanced in the properties of the user object in ADUC, I noticed that this particular user doesn't have "Full Mailbox Access" rights. The other users that I checked have either the username or SELF with that right (I think I remember the SELF ones are the users I added after our 5.5 - 2003 migration.) I also seem to recall that you're not supposed to mess with SELF. How can I safely adjust the rights? Just give the user Full Mailbox Access?

Thanks!
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mark-waCommented:
Just to see, try setting up this user's mail profile on a different pc on the network and see if the same problem persists.

Normally, the mailbox access rights are automatically configured once you create the mailbox account.  Was this user created before the 2003 upgrade?

Mark
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jvm565Author Commented:
Yes it was.
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jvm565Author Commented:
It works after giving the user full mailbox access manually. Thanks anyway for the help.
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Computer101Commented:
PAQed with points refunded (500)

Computer101
EE Admin
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