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Outlook password prompting problem

Posted on 2006-10-23
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Last Modified: 2010-04-08
Hello,

I have a client that is using POP3 email and I want to connect them directly to the Exchange server. I have configured the Outlook settings and when I open Outlook, it prompts me for the user name, password, and domain. I enter the correct login password and it prompts me again, like the password is wrong. We are running a Windows 2003 mixed mode domain - Exchange 2003 on an SBS 2003 server. The client is running XP and Office 2003 basic.

I found the MS article on RPC and have checked to confirm that the correct registry keys are present. I also deleted the Outlook profile and re-created it - no avail. Any help would be greatly appreciated!
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Question by:jvm565
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8 Comments
 
LVL 13

Expert Comment

by:mark-wa
ID: 17792075
So you have already created a domain user for this person with an exchange mailbox?

Thanks.

Mark
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LVL 13

Expert Comment

by:mark-wa
ID: 17792079
make sure their dns settings point to the correct dns server that points to the exchange server you are wanting to connect to.

Mark
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Author Comment

by:jvm565
ID: 17792146
Yes, the domain user has existed for some time, but the mail was getting forwarded to a separate POP3 account. DNS comes from DHCP, so it's alright.

I just noticed something - when I go into Exchange Advanced in the properties of the user object in ADUC, I noticed that this particular user doesn't have "Full Mailbox Access" rights. The other users that I checked have either the username or SELF with that right (I think I remember the SELF ones are the users I added after our 5.5 - 2003 migration.) I also seem to recall that you're not supposed to mess with SELF. How can I safely adjust the rights? Just give the user Full Mailbox Access?

Thanks!
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LVL 13

Expert Comment

by:mark-wa
ID: 17792273
Just to see, try setting up this user's mail profile on a different pc on the network and see if the same problem persists.

Normally, the mailbox access rights are automatically configured once you create the mailbox account.  Was this user created before the 2003 upgrade?

Mark
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Author Comment

by:jvm565
ID: 17794879
Yes it was.
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Author Comment

by:jvm565
ID: 17796036
It works after giving the user full mailbox access manually. Thanks anyway for the help.
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