This is an IBM Think Pad T43. Don't remember processor speed but it's got a gig of RAM.
The entire computer is fairly slow. But especially the Outllok lag when he types it takes a few seconds and then fills in the text.
Format and reinstall of XP Pro
Currently installed are Timeslips, Goldmine, MS Office, IBM ThinkVantage Suite, Skype, AVG
The computer is slow and laggy. Especially in Outlook.
There are no relevant errors in the logs.
I disabled a COM addin in Outlook for Timeslips. While I was there it seemed to stop the Outlook typing/cursor lag. However the client says it still occurs.
He is also getting the same email multiple times... sometimes. Not every send/receive brings in multiples.
Since he is on a laptop and uses different ISPs at home and in the office, and because Cox blocks port 25 I've setup Outlook to use authsmtp.com as the outgoing mail server so he can send mail while at both places.
Outlook is connecting to an Earthlink POP account. He also receives those messages on his Phone. He IS NOT using the Verizon desktop sync. I believe the phone has the POP settings in it or it’s a forward in the Earthlink account.
RAM and Harddrive were tested with no errors.
All drivers and IBM software were downloaded straight from the IBM Site using the thinkvantage updater so I doubt a driver problem.
This laptop does log into the network, however they are not using exchange and have mapped drives for goldmine and timesslips and company data.
Goldmine was setup step by step with Goldmine support on the phone. And it seems solid other than the general slowness.
Goldmine has 2 icons. They run a network version in the office and from remotely he has a local copy of goldmine. (why you need 2 programs you'll have to ask Goldmine ;-) )
I've run detect and repair on Outlook.
I uninstalled the Thinkvantage security center which has encryption stuff. However there are some other IBM bloat softwares on there. IE the IBM wireless manager etc.
He does use the IBM fingerprint reader to log in.
I considered removing those but they were there before the format and you would think IBM wouldn’t add apps that slow the computer.
All windows updates have been done.
All Office updates have been done.
I'm foggy as to whether or not I ran a defrag of the harddrive but I'm pretty sure I did.
Also an entire backup copy of his preformat computer is in the Shared Docs folder. It takes up lots of space but the harddrive isn't full enough to make it lag like this.
oh and the login server is NT 4....
Goldmine and Timeslips data are on a 2000 server.
None of the other office computers are lagging ass like this so I cant blame the server...