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outlook 2003 attachments open in quick view only

Pioneermfg
Pioneermfg asked
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Last Modified: 2008-03-10
this is weird, I have one user who can't seem to open attachments in outlook 2003 with quick view only. everything I checked shows word or excel. this one has me stumped.  Not a major problem, but would like to resolve
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Commented:
the user has quick view plus installed.
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Top Expert 2008

Commented:
Greetings, Pioneermfg !

Can user open attachment by just clicking on attachment? What troubleshooting steps have you tried.

A file could be corrupt in Quick View Plus. Uninstall and reinstall the program.

Best wishes!
The only option is to uninstall and reinstall the Outlook since some of the outlook files are corrupted or damaged.

O check if you have any add-ins installed. If so uninstall the add-ins and then try opening the attachments.

Regards
Gopal Krishna K

Author

Commented:
if i save the file to desktop or my docs, it opens with the correct application (word, excel, etc) only in outlook do I have this issue with everything opening in "quick view".  going to try uninstall/reinstall quick view plus.  is there a registry key setting that denotes what application to use to open attachments?
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Top Expert 2008
Commented:
Yes, there is a registry key that allows attachment in Outlook. Add your attachment extension to  Level1Remove key.
http://www.slipstick.com/outlook/esecup/getexe.htm
or
http://www.simtel.net/pub/pd/62314.html

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Commented:
Thanks!!!
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