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What is up with the error code:  HTTP/1.1 500 internal server error in OWA

dwordenjr1
dwordenjr1 asked
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Last Modified: 2012-04-11
I have a SBS 2003 SP1. When users try to access OWA they get the following error off and on...

What is up with the error code:  HTTP/1.1 500 internal server error.

Not everyone gets it all the time. Some get it and reload the page 3 or 4 times and get in. Sometimes they get in the fist time, sometimes they have to just exit, come back an hour or so later and they are in. Any Idea?

DWORDENJr.
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Commented:
Hi dwordenjr1,

As it is intermittant, you will need to troubleshoot it

Here is a guide on that -> http://support.microsoft.com/kb/311766

Once you get a good error (as opposed to the useless "friendly" error message) then we will be able to do more.

2 obvious things that jump to mind are possibly Anti-Virus (be sure it is the latest version), and make sure you have the latest windows / exchange patches / service packs

Hope that helps,

-red
Jeffrey Kane - TechSoEasyPrincipal Consultant
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Commented:
Actually, this is generally the problem with OWA 500 errors:  http://support.microsoft.com/kb/871013

Jeff
TechSoEasy
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Commented:
Yeah I saw that, but as it is intermittant, did not think it applied.

We will soon find out though :)

Author

Commented:
the KB article 871013 relates to clustered servers I believe. This is a single SBS 2003 on a single box with the OWA on the same box. So, I don't think this KB article applies, or am I reading it wrong. I am willing to looking anything as I really need to get this resolved.

DW
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Commented:
Yes, it is... sorry, I grabbed the wrong link for the KB article:  http://support.microsoft.com/kb/829167

But also if this has just started happening after SBS SP1 was installed, it could be http://support.microsoft.com/kb/831464  because SP1 breakes the 831464 hotfix and it generally needs to be reapplied.

Jeff
TechSoEasy

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Commented:
Thanks for the help, it was KB831464 that seemed to do it. After installing that update and a reboot the problem has not appeared again.

Thanks agan,

DW.
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