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What is up with the error code: HTTP/1.1 500 internal server error in OWA

I have a SBS 2003 SP1. When users try to access OWA they get the following error off and on...

What is up with the error code: HTTP/1.1 500 internal server error.

Not everyone gets it all the time. Some get it and reload the page 3 or 4 times and get in. Sometimes they get in the fist time, sometimes they have to just exit, come back an hour or so later and they are in. Any Idea?

DWORDENJr.

redseatechnologies

Hi dwordenjr1,

As it is intermittant, you will need to troubleshoot it

Here is a guide on that -> http://support.microsoft.com/kb/311766

Once you get a good error (as opposed to the useless "friendly" error message) then we will be able to do more.

2 obvious things that jump to mind are possibly Anti-Virus (be sure it is the latest version), and make sure you have the latest windows / exchange patches / service packs

Hope that helps,

-red

Jeffrey Kane - TechSoEasy

Actually, this is generally the problem with OWA 500 errors: http://support.microsoft.com/kb/871013

Jeff
TechSoEasy

redseatechnologies

Yeah I saw that, but as it is intermittant, did not think it applied.

We will soon find out though :)

dwordenjr1

ASKER

the KB article 871013 relates to clustered servers I believe. This is a single SBS 2003 on a single box with the OWA on the same box. So, I don't think this KB article applies, or am I reading it wrong. I am willing to looking anything as I really need to get this resolved.

DW

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Jeffrey Kane - TechSoEasy

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dwordenjr1

ASKER

Thanks for the help, it was KB831464 that seemed to do it. After installing that update and a reboot the problem has not appeared again.

Thanks agan,

DW.