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image in signature displays as a red cross

Posted on 2006-10-23
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Last Modified: 2012-05-05
I have an picture in my signature and it keeps displaying as a red cross.
When i send an email its displays fine.  When i check my sent items its a red cross.
If i send myself an email it comes back as a red cross.

If i send it to a friend its fine.  Other ppl in my company have the same signature.  if they send to me its a red cross aswell.

Must be a security setting somewhere but i've tried a few things.  no luck

can some please help

thanks
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Question by:rick81
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3 Comments
 
LVL 97

Expert Comment

by:war1
ID: 17793747
Greetings, rick81 !

Do other images show as red cross?  If so, To turn off the Don’t download pictures or other content automatically in HTML e-mail option, follow these steps:
1.    Start Outlook.
2.    On the Tools menu, click Options.
3.    Click the Security tab, and then click Change Automatic Download Settings.
4.    In the Automatic Picture Download Settings dialog box, click to clear the Don’t download pictures or other content automatically in HTML e-mail check box.
5.    Click OK two times.

Note If you clear the Don’t download pictures or other content automatically in HTML e-mail check box, the Permit downloads in e-mail messages from senders and to recipients defined in the Safe Senders and Safe Recipients Lists used by the Junk E-mail filter check box and the Permit downloads from Web sites in this security zone: Trusted Zone check box are left in their current state.  So you may need to check you Junk Mail Filter settings also.

However, the Permit downloads in e-mail messages from senders and to recipients defined in the Safe Senders and Safe Recipients Lists used by the Junk E-mail filter check box and the Permit downloads from Web sites in this security zone: Trusted Zone check box appear dimmed and do not respond to mouse clicks and keyboard access.

http://support.microsoft.com/kb/831608

Best wishes!
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LVL 97

Accepted Solution

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war1 earned 125 total points
ID: 17793750
rick81,

You may need the following registry fix.
http://www.shahine.com/omar/FixingOutlookRedXProblem.aspx

Locate the Outlook Temporary Items folder by opening the Registry and locating HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
Navigate to the value of this Key. It should be something like: %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ where OLK3D is some randomly generated string that always starts with OLK
Quit Outlook
Delete the contents of the folder
Launch Outlook
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LVL 6

Author Comment

by:rick81
ID: 17793774
Can't get better support than that!!
Nice one war1
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