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Citrix server with change user /install

Posted on 2006-10-23
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Last Modified: 2012-05-05
I have a citrix server that after I install a software, it allows me ( using the local administrator account ) to run the application without erros if I am in " change user /install" mode.
When I change to "change user /execute" mode and I try to access the same application it comes with errors.

"  XYZ.EXE  cannot start please contact your network administrator "  Ok, I am the administrator and I do not know why this is happening.

If I change to install mode, the application works  ( ???????????)
IF I change to execute mode I have errors.

Can be a security policy? if is it, then, where and how it can be set up or disable??

I will appreciate any help here.
Thanks
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Question by:Jorge-123
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Shankadude earned 125 total points
ID: 17794201
This certainly can be a problem caused by security.

Use regmon and filemon from www.sysinternals.com to check which files and/or registry keys are accessed. Probably some of the registry keys don't have the nessecary feature.
What version of Citrix are you using?
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by:Jorge-123
ID: 17821991
Hi Shankadude
Thanks for your answer. I download the utilities and took me a while to went through them and understand them. But finally I did it.

Well here are my findings. After I saw the logs I called to the vendors of the software to ask them why these xyz files were not open. Calls were back and forth and to make the history short, the software is a " multi-user application" but is not on CITRIX ENVIRONMENT.

So, the multi-user environment is: install the software on a windows server and a little client on every workstation an it works. There is another version of the software that works in a Citrix environment but we did not purchased.
I think that we  misunderstood the "multi-user" statement, and we end up with different software.

But thanks to your answer, is that I was able to have and " intelligent conversation" with the tech support people and finally clears up the misunderstanding.

Thanks
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