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Belkin F5D9630-4 G+ MIMO Modem/Router: LAN connection from PC drops after about 1 minute

Posted on 2006-10-24
Medium Priority
Last Modified: 2008-01-09
I purchased a new modem router to increase coverage.  I have exchanged the router twice - this is now the third one all showing the same problem.  I can start the router and connect and configure it, and get an internet connection, and view some web pages.  But after about 1 minute the wired LAN connection from PC to Router drops.

If I unplug and plug in again, I can connect again - but only for 1 minute.  I can see the IP address is correct via ipconfig, and can ping successfully when I restart the router, but after a minute I can't ping it again - even though the ipconfig still shows OK.

I have tried with obtaining IP address automatically, and with setting my own IP address but without success.  My PC is windows XP, service pack 2.

I have added a new Belkin ethernet card, but that has made no difference either.  I have tried more than one cable (including the one that was working on my old router and is working on it again now - see below)

I also have a windows 2000 laptop, which I have added the Belkin G+ Mimo USB adapter.  I am unable to make a connection as it is unable to see the wireless network, although it does show up as an available network (not sure how better to explain that bit)

I have spoken to Belkin over many days.  I have tried with the firewall off and on without making any difference.  The call with them has now been escalated to a level 3 technician - I am hoping to get a call tonight, but have been having problems with this service so I am seeking my own solution here.

Last night I reconnected my old router to regain internet access, and unplugged the dsl line from Belkin router and plugged it into the old router.  Having done so I then pinged the Belkin router successfully.  I was able to ping it for about 30 or 40 minutes, when I went to bed.  There were a couple of timeouts when I was inserting and removing the wireless USB adapter in the laptop, but they disappeared after a few seconds.  The laptop could also see the wireless network at this stage as well.

When I plugged the dsl line back into the Belkin router, I was unable to ping it, but could again when I unplugged the dsl line.

When I left for work this morning I tried pinging again, but timedout twice, however I phoned home and got my wife to try, and she was successful.

Sorry about the length of the question, but I thought too much information is better than not enough.  I hope someone can help.
Question by:fatoldgeezer
  • 2

Author Comment

ID: 17857865
It's been a while, but I have tracked down the problem.  My cordless phones were interferring with the wireless laptop.  This presumably made the router busy, so when trying to ping it on the wired connection caused it to timeout.  When I turned the wireless laptop off, the problem disappeared.

Then I changed the wireless channel to transmit on channel 6 (instead of Auto) and I was able to get a wireless connection as well.

So it only cost Belkin 2 perfectly good routers, and me hours of time hanging on for their call centre to phone back....

Author Comment

ID: 17857877
OK - I can't see an option to close this call.  Can anyone direct me to the right place please...
LVL 143

Accepted Solution

Guy Hengel [angelIII / a3] earned 0 total points
ID: 17864914
Question PAQed with points (500) refunded
angelIII, page editor

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