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winword.exe is using 99-100% cpu

I have a problem that concerns several users where i work

after working on the pc for some time winword.exe or excel.exe  starts using 99-100% cpu  (word and excel is not open)

if i open word another winword.exe appears, but the only way to get rid of the Cpu consuming winword.exe is to close the process

Does anyone know why this is or how to fix it ?

please assist
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HPonsite
Asked:
HPonsite
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1 Solution
 
Wayne BarronCommented:
Read the following Posts.

(This one deals with Office Outlook using "Word" to edit messages,
If this is the case with your computer(s) test by choosing an alternative editor)
http://my.brandeis.edu/bboard/q-and-a-fetch-msg?msg_id=0000Ox

Also here
http://www.experts-exchange.com/Applications/Q_20929688.html

Hope that one of the above links helps.
If not, please let us know?
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jimmymcp02Commented:
If you are using office 2003 make sure that sp2 is installed http://support.microsoft.com/kb/885255
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johnb6767Commented:
I would take a look at process explorer as well...

http://www.sysinternals.com/Utilities/ProcessExplorer.html


When Winword is tanking the CPU, double click it, and click on threads. That will help to isolate which .dll or add in is affecting it....
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HPonsiteAuthor Commented:
hi Carrxkiss and thanks for you responce

The thing is if i shut down all applications on the pc  Winwork.exe still keeps running at 99-100% until i reboot or end the process.

User does not use word as email editor
So im not convinced the it is a Outlook email editor prob.



John6767:

I will try you suggestion the next time users have the problem  ( it comes and goes )  


but if anybody has anything to add please dont hesitate..






 
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johnb6767Commented:
Course you can always run a reinstall of all components....Just to be safe...
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jimmymcp02Commented:
What version of office are you using?
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HPonsiteAuthor Commented:
im using ms office pro 2003   v. 11.0.7969.0
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jimmymcp02Commented:
OK that is office SP2 that issue was fixed on that release.... My last recomendation is to use the detect and repair feature in word and see if that helps...
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HPonsiteAuthor Commented:
ok thanks i  ill try that

ill just close this thread now  


thank you all
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