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Windows Server 2003 - System Failure

Posted on 2006-10-24
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Last Modified: 2008-01-09
Windows Server 2003- Standard Edition with all current updates
Dell PowerEdge 2850 Server

Here is the problem:

Server boots up, but when I attempt to login it displays the Shutdown Event Tracker, System Failure: Stop Error and in the comment field is:

0x0000008e (0xc0000005, 0x808bc64d, 0xb9953914, 0x000000000)

Then I get the blue screen and it does the physical memory dumps and reboots...

I am attempting to log in through the console but I have also attempted through Remote Desktops with the same results.  Here is what else I have attempted:

-  Login to the domain
-  Login to the computer itself
-  Tried the last known good configuration

All with the same results...  Server reboots

The interesting piece is that if I leave the server up and running at the login screen, everyone can access all the shares, all the SQL DB's....  Just can't login in to the desktop...

I can get in through safe mode and have checked event viewer and the only thing that stood out is the load balancing service that failed to start.  

This is our main File server and SQL server so this is extremely urgent, all help is appreciated...   Right now the Server is up but I am not sure how stable it is...

Thanks,
Keith
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Question by:teamorange
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6 Comments
 
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Expert Comment

by:Barthax
ID: 17795599
The stop message (0x0000008E) is a KERNEL_MODE_EXCEPTION_NOT_HANDLED and the fault (0xC0000005) is a generic protection error.  The rest of the error is likely to be specific memory locations of the code at fault, but of little use to further diagnosis.  The 8E error is that of an unknown error, but very often are hardware related.

The fact the stop message only occurs during the login sequence (console or remote) suggests it is a piece of hardware that is becoming enabled at the login sequence.  As the keyboard & mouse are being used prior to the login sequence, you can safely rule those out.  The video remains suspect even though it is obviously functioning in both normal (up to the login prompt) and safe mode.  I would suggest first booting into safe mode and replacing/removing the video drivers - allow the machine to reboot & prevent (cancel) any action of the server from re-installing them if they are non-standard.  Alternatively, try using a different video card in the server.

Other hardware which is often only available after login would be the likes of USB devices - try unplugging all unessential hardware from the server and see how you get on.
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Author Comment

by:teamorange
ID: 17795684
Ok, I will be trying all suggestions I receive either early afternoon or after 5pm.  Of course its a payroll day today and I can't keep rebooting the server today.  So all comments will be tried later in the day, keep them coming if you have them...

It very well could be the video driver...  I will try that first..    There are no USB devices attached, just the basics and a DLT tape drive.  So I will also disconnect that drive as well...

0
 

Author Comment

by:teamorange
ID: 17802430
Well I tried using the standard VGA driver and still the same results??  I went into safe mode and selected diagnostic startup again with the same results.  So I am still lost over, I might have to call Microsoft and bight the bullet...

Hopefully there will be some more suggestions coming this way, I am going to call Microsoft tomorrow night (Thursday) so thanks in advance...

Keith
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Author Comment

by:teamorange
ID: 17819630
Well I ended up having to repair and replace a whole bunch of system files.  Actually installed a second copy of server 2003 on the same drive, copied some system files over, ran checkdisk on files in the windows\system\config folder...

it fixed some issues in the system file.  Then once it was finally able to be rebooted and login to the desktop since it seemed like it was rolled back a bit there were a bunch of apps that were not working.  So I had to reinstall service pack 1, everything seems to be working fine now...  LONG NIGHT!!!
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