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SBS not giving users a mailbox

Posted on 2006-10-24
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Last Modified: 2012-05-05
I have recently set up our new server, running SBS 2003 with Exchange. I have successfully created all the required users to date and given them mailboxes, etc. Now I go to create a new user, they are not given any Exchange rights, no email address/logon, etc. Any clues on what I can do to give them these?

Many thanks
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Question by:mew6ov
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Expert Comment

by:redseatechnologies
ID: 17795893
Hi mew6ov,

How long are you waiting after creating the user?

It will take up to 15 minutes for the RUS to stamp the new accounts

And, the obligatory SBS Q, did you use the wizard to create this new user?

Hope that helps,

-red
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Author Comment

by:mew6ov
ID: 17795929
Thanks for the quick reply!

I have waited longer than 15 minutes on one of them, definately.

Would it still not come up in the storage groups under members if this was the case?

And yes, I did use the wizard to create it. But if I click on properties on the specific user, it still doesn't show any email addresses?
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LVL 39

Expert Comment

by:redseatechnologies
ID: 17799478
If email address details are not being given to the new accounts, then the RUS is not stamping it.

Here are two guides to troubleshoot it;

http://support.microsoft.com/kb/822794
http://msexchangeteam.com/archive/2004/07/07/175444.aspx

-red
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Author Comment

by:mew6ov
ID: 17811488
I've had a look at these, but can't make head nor tail of them!

I downloaded SP2 for exchange, but I don't know if it's installed properly.

Any ideas?!
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Accepted Solution

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redseatechnologies earned 500 total points
ID: 17815090
OK,

If the RUS is not working, then SP2 will do little to fix it (but should be installed anyway, did you install SP2 for Exchange?)

Here are the release notes, the only real "gotcha" is that you have to uninstall any existing versions of IMF lower than 2.0 -> http://download.microsoft.com/download/f/b/5/fb5c54af-fe5c-48e9-be97-f9e8207325ab/Ex_2003_SP2_RelNotes.htm

This guide to troubleshooting the RUS has much of the same info above, but also starts with a description and is written a little better

http://www.msexchange.org/articles/Troubleshooting-Exchange-Recipient-Update-Service-RUS.html

-red
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Author Comment

by:mew6ov
ID: 17818558
After digging a bit more, I did find something that helped me from your previous links.

Many thanks for your help!
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LVL 39

Expert Comment

by:redseatechnologies
ID: 17818770
You are most welcome,

What was it that helped you?

-red
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