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Global address list not updating on clients

Posted on 2006-10-24
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Last Modified: 2010-03-06
I am running Outlook 2003 on clients in cached mode.  Exchange 2003 on a SBS 2003 box.  When I add a user to the server the user shows up in AD and in the Global address list using OWA.  I ran a rebuild on the Offline address list on the Exchange server, restarted the the server and restarted client machine and the new user still does not show up.  I also changed the update time to 3 times a day on the exchange server.  The only way I can get the new user to show up in the list on the client is to hit send receive.  I am not sure what has changed,  it always used to update the list within a few hours.  Can anyone help?

Jeff
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Question by:jeffreychorba
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kristinaw earned 500 total points
ID: 17796159
Outlook in cached mode is not designed to get immediate updates of changes made to the GAL. Outlook in cached mode works from the OAB, not the GAL. Depending on how you have things set up, Outlook will not download the full oab for just a few changes, it syncs only the changes. If you leave things alone for 24 hrs after making changes, does everything update properly?

http://office.microsoft.com/en-us/assistance/HA011402591033.aspx

Kris.
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by:kristinaw
ID: 17796183
http://support.microsoft.com/kb/841273

more info on the process
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Author Comment

by:jeffreychorba
ID: 17796829
I will have to wait and see.  I added the user yesterday at 4:00pm.  The strange thing is I don't remeber having to wait before?

Jeff
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Expert Comment

by:kristinaw
ID: 17797429
maybe just didn't notice? the time delay can also be compounded by Active Directory replication across sites. You create a user in site A, site B doesn't get the new user until AD replication has completed.
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