I am running Outlook 2003 on clients in cached mode. Exchange 2003 on a SBS 2003 box. When I add a user to the server the user shows up in AD and in the Global address list using OWA. I ran a rebuild on the Offline address list on the Exchange server, restarted the the server and restarted client machine and the new user still does not show up. I also changed the update time to 3 times a day on the exchange server. The only way I can get the new user to show up in the list on the client is to hit send receive. I am not sure what has changed, it always used to update the list within a few hours. Can anyone help?