Solved

Unable to upgrade BIOS on Dell Inspiron 8100

Posted on 2006-10-24
4
847 Views
Last Modified: 2008-01-09
I am trying to upgrade the BIOS on this laptop (service tag # gpxx811) from A08 to the latest A15.  I've tried going directly to A15 and also to A12 as an intermediate step.  I'm using the Windows/floppy-less upgrade programs.  Whenever I run it, I get "Dell BIOS Upgrade Setup Failed - Unable to obtain required information about your system.  Setup cannot complete."  Any ideas on why this is happenning would be greatly appreciated.  Thank you.
0
Comment
Question by:marathonman330
4 Comments
 
LVL 66

Accepted Solution

by:
johnb6767 earned 200 total points
ID: 17796280
Have you tried the Non Packaged or Floppy versions of the upgrade?
0
 
LVL 38

Assisted Solution

by:younghv
younghv earned 150 total points
ID: 17796305
We run about 500 Dells here and only occasionally have that problem.
When we do, we just do the file download (as johnb suggested) and run it right from box.

Are you getting any Error messages in your Event Viewer?
Are you sure the account you're logged on with is a member of the Local Admin Group?

Vic
0
 
LVL 9

Assisted Solution

by:gopal_krishna
gopal_krishna earned 150 total points
ID: 17799049
Hi Marathonman330,

Chooose the floopy one first  by downloading to a new floopy which is formated.

Secondly, You have four options in the Flashed Bios Update. Choose the first one which will store it on the Hard drive and Follow the steps provided on the menu. I hope this will resolve your issue.

Regards
Gopal



0
 

Author Comment

by:marathonman330
ID: 17909923
Using the floppy version did the trick.  Thank you very much.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Disclosure: Use this tutorial only when no other options helps to get Windows XP running without any problems and you don't want to format the drive. The back up of the data is the responsible of the user, however there is a description of how t…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now