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Unable to upgrade BIOS on Dell Inspiron 8100

marathonman330
on
Medium Priority
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Last Modified: 2008-01-09
I am trying to upgrade the BIOS on this laptop (service tag # gpxx811) from A08 to the latest A15.  I've tried going directly to A15 and also to A12 as an intermediate step.  I'm using the Windows/floppy-less upgrade programs.  Whenever I run it, I get "Dell BIOS Upgrade Setup Failed - Unable to obtain required information about your system.  Setup cannot complete."  Any ideas on why this is happenning would be greatly appreciated.  Thank you.
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CERTIFIED EXPERT
Most Valuable Expert 2011
Top Expert 2011
Commented:
Have you tried the Non Packaged or Floppy versions of the upgrade?

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CERTIFIED EXPERT
Author of the Year 2011
Top Expert 2006
Commented:
We run about 500 Dells here and only occasionally have that problem.
When we do, we just do the file download (as johnb suggested) and run it right from box.

Are you getting any Error messages in your Event Viewer?
Are you sure the account you're logged on with is a member of the Local Admin Group?

Vic
Hi Marathonman330,

Chooose the floopy one first  by downloading to a new floopy which is formated.

Secondly, You have four options in the Flashed Bios Update. Choose the first one which will store it on the Hard drive and Follow the steps provided on the menu. I hope this will resolve your issue.

Regards
Gopal



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Commented:
Using the floppy version did the trick.  Thank you very much.
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