Solved

Outlook signature images disappear after two replies

Posted on 2006-10-24
10
262 Views
Last Modified: 2010-04-08
I have a client who is using a Picture in her signature.   When she opens a new mail the sig comes up fine.  She can email me a message with the sig and it shows up fine on my machine.
I can reply to her and she will see both my sig and hers fine. She can reply back to me and ill see both sig fine but when I reply back to her the 2nd time she will not be able to see 1 or both of the signature images.  I have disabled all security settings in Outlook for troubleshooting so I know its not a security setting, Yet this happens everytime on the 2nd reply.

Any Ideas?
0
Comment
Question by:Digitalreach
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
10 Comments
 
LVL 97

Expert Comment

by:war1
ID: 17796552
Greetings, Digitalreach !

Does a signature get added each time you reply and your client reply. To file may be too bid to hold all the signatures.  Embedded signature is actually an attachment.  Is there a size limit to attachment from your host or ISP?

Delete the original signature, and the following signature should go through.

Best wishes!
0
 

Author Comment

by:Digitalreach
ID: 17796910
Thanks for the reply war1.  
Nope no size limits on the attachments. We run their exchange server so I have disabled that on her account for troubleshooting.
Removing one of the previous signatures in the email after the 2nd reply and this starts happening doesn't have any effect on displaying the other signatures.
0
 

Author Comment

by:Digitalreach
ID: 17805838
Anyone have any suggestions?

Have troubleshot this with the client for a little while now and although i don't think its a big problem she does.
0
Create Professional Looking Email Signatures

Create "Professional HTML Email Signatures" with ease.
7 Day Money Back Guarantee if not 100% Satisfied.
Affordable - Try it out for 7 Days Totally Risk Free.
Installers provided for over 45 Email clients.
Both Windows & MAC Supported.
Highly Recommended!

 
LVL 97

Expert Comment

by:war1
ID: 17805875
Does the client have MS Word as editor?  Disable it or toggle the setting.  MS Word as editor has cause many Outlook problems.
0
 

Author Comment

by:Digitalreach
ID: 17811899
Have tried disabling word as her email editor and still have same problem.

Am on the ropes as to whether reinstalling Outlook from scratch will solve this problem.
0
 
LVL 97

Expert Comment

by:war1
ID: 17825918
Digitalreach,

The signature file is likely getting corrupted after several replies back and forth and going back and forth between several email clients. So reinstalling Outlook will not fix it.  A text file signature will be retained.
0
 

Author Comment

by:Digitalreach
ID: 17868928
War1,

Ok thanks for the information, any idea how to stop it from becoming corrupted?  Is this because of a temp directory that the image is being put in?  Are images in signatures stored in a directory when you receive mail from someone with a signature?  
0
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 17869575
HTML file signature file can be corrupted if reused several times.  Temporary storage in Temp files is part of the problem. Each email client has it own temp storage type. So the different formats of email clients will eventually corrupt a HTML file.  A text signature file is more difficult to corrupt.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Export Outlook 'ghost contacts' 11 60
exchange , email 8 44
Outlook 2016 connecting to SBS 2011 (Exchange 2010) 2 48
PDF File freezes when printing 20 35
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question