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Backup apparently inactive from Menu/Backup

mikecox_
mikecox_ asked
on
Medium Priority
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Last Modified: 2011-09-20
I want to be able to Backup Outlook from within the app; by clicking the File/Backup option, and selecting "Save Backup".

But if I click BACKUP from within Outlook's File menu nothing seems to happen. There is no progress indicater bar, like the one that appears when I shut Outlook down and the "Last backup:" date/time doesn't change.

ps the "Outlook Personal Folders Backup" folder shows today's date but the time is not correct and hasn't changed inspite of frequently clicking "Backup".  It is earlier than the actual time displayed on my computer.  The backupup time has not changed since I first noted it almost an hour ago but the computer time has changed and is correct.  What is going on here?

OS XP
Outook 2003 (11.8010.8107)SP2
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CERTIFIED EXPERT
Top Expert 2008
Commented:
Greetings, mikecox_ !

1. Restart Outlook and see Backup will work.

2. An addin may be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

3. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

4. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

6. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!

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Author

Commented:
That was fast!

Ok, I shut Outlook down and restarted it.  It backed up; according to the perameters I have set in options,  and the last backup date and time are correct.

I will now consider the rest of the options you suggested.
CERTIFIED EXPERT
Top Expert 2008

Commented:
mikecox, any update?

Author

Commented:
No and I've been distracted; and, sadly, haven't found time to get back to this.  

Is that a problem? Is there time issue in getting to answers?  It's on my list of things to so this week.
CERTIFIED EXPERT
Top Expert 2008

Commented:
Next week is fine. Thanks for the update.

Author

Commented:
Ok, no problem.
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