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Outlook Web Access Password CHange error

I have some users accessing their email via RPC/HTTP and I want them to be able to change their password. I have just a single Exchange server that is a DC at the same time( Exchange 2003 and Windows 2003 SP1).

I followed the steps on the following article: http://support.microsoft.com/kb/297121/  I click on change password and I entered what is asking

Domain: domain
user: user1
Old password: user1
new password: user01
Confirm new password: user01

And I keep getting the error:

 " Internet Service Manager
for Internet Information Server 6.0

Error number: -2147024891


Any ideas?? Is there anyway to change it thru the regular Outlook 2003 client?


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1 Solution
Kevin HaysIT AnalystCommented:
Do you have an ssl cert installed?
JohnRamzAuthor Commented:
I do have a certificate and I know now what is causing the error but i do not know what to do about it. I had not mentioned that my users reside on different OU's and they are configured in such a way that their UPN is user1@domain.com (that's how they sign on OWA or regular Outlook. A user from the standard "Users" container can change their password just fine because their UPN is just user2(for example). I wonder if there's a way to make the Internet Services manager to accept the whole UPN a@b.com.

yes, there is a way to change it in outlook.

go to tools > options > advanced options > custom forms > Password, and voila. There is your change password feature deeply hidden in outlook.

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Johnramz, any update?
JohnRamzAuthor Commented:

Thanks for your answer. My issue is still not solved, but you provided the most appropiate solution under normal circumstances. What I mean is that my particular setup requires other factors to consider to solve the issue. Read carefully my previous comments. Nevertheless I will grant you the points because you answered my question
ok, so it sounds like you need the following:


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