Exchange email is showing up 'To' someone but is only delivered to the users 'CC'ed on it
Posted on 2006-10-24
So I need to figure out if this is a problem with our Exchange Server or the other company we're partnered with. I think it's on their end, but I may have overlooked something. Consider the following scenario, breathe deeply, and don't let it drive you to the madness it's driven me over the past couple of days. :)
I'm running Exchange Server 2003 Enterprise w/ SP2 and Intelligent Message Filtering turned on. It's on a Windows 2003 Enterprise Server box.
The following takes place:
H.R Rufflestein at Partner Company sends my boss an email, and CC's a few people. The people CC'd on the email receive it, but my boss who's in the 'To' field does not.
My boss has two emails, Boss.Lastname@mycompany.com and Bossnickname@mycompany.com. If H.R Ruffestein sends to Boss.Lastname@company.com, my boss gets it just fine. If it's sent to Bossnickname@mycompany.com, it's not delivered. There is no NDR generated as far as I can tell (ie, H.R Rufflestein doesn't get a bounce message.)
Bossnickname@mycompany.com is the primary SMTP address for his account. (He's fond of his nickname)
Now looking at the Outlook headers on the other users' account, in the 'To' field in the headers it shows:
Subject: RE: mail troubles
Date: Tue, 24 Oct 2006 17:12:08 +0200
Thread-Topic: mail troubles
From: "H.R Ruffestein" <H.R.Ruffestein@partnercompany.com>
To: "Boss Man" <firstname.lastname@example.org>
Cc: "KittenSizedBullDozer" <email@example.com>
My boss doesn't get this, and I get it showing it 'To' him and CC'ing me. However, in the Exchange Message Tracking Center, the XML generated file shows this:
In the same XML file, there is no record of my boss' email being anywhere in the Recipients tags.
So here's the question: Is this being stripped off or blocked somehow at our end, or is this being blocked at their end? My hunch is it's on their end, but I want to make doubley sure I'm not missing something on my end. Thanks in advance.