My office is about to move in 3 days. 3 months ago, I sent the “move” request to our ISP, at that time we only had the new building’s address. ISP confirmed the move petition and they requested Verizon deliver our circuit.
Our project manager confirmed to us that his vendor will do the connection from the D-mark to our office. The circuit was delivered and tested.
Now this is the spooky part of my story, I found out today, that my project manager did not make the request to his vendor to extend the connection from the D-mark to our office; my ISP said that they will not do the extension either. The other issue is that my ISP says that because we only informed them of our suite and floor number today, they don’t know if our circuit will work. They need to send a tech to do a site evaluation.
My question for you is am I busted? Why can’t we use our circuit which was located on the first floor? Our office is on a fourth floor. How can we extend the connection from the D-mark to our office? How does the whole internet connection inside the building works?