I’m about to have a brain melt down, need help to understand networking 101

Posted on 2006-10-24
Medium Priority
Last Modified: 2010-03-17
My office is about to move in 3 days. 3 months ago, I sent the “move” request to our ISP, at that time we only had the new building’s address.  ISP confirmed the move petition and they requested Verizon deliver our circuit.
Our project manager confirmed to us that his vendor will do the connection from the D-mark to our office.  The circuit was delivered and tested.
Now this is the spooky part of my story, I found out today, that my project manager did not make the request to his vendor to extend the connection from the D-mark to our office; my ISP said that they will not do the extension either. The other issue is that my ISP says that because we only informed them of our suite and floor number today, they don’t know if our circuit will work. They need to send a tech to do a site evaluation.

My question for you is am I busted? Why can’t we use our circuit which was located on the first floor? Our office is on a fourth floor. How can we extend the connection from the D-mark to our office? How does the whole internet connection inside the building works?

Question by:Colombia1
  • 3
LVL 54

Accepted Solution

b0lsc0tt earned 1500 total points
ID: 17799913

Is this a DSL circuit?  I will assume it is because of the way you described it.

DSL uses your phone line.  The phone company manages the line up to the d-mark point but then you or the building owner is responsible from there.

Are you just switching offices in the same building?  If so, will you keep the same lines?  Most likely and if that is the case then there may not be a problem.  The changes will all be made from the box in your building.  Your lines will be routed to the new office by changes made their, at the box.  Is someone doing that for you already?

If you are moving to a new building and will have new numbers then there may be very little that needs to be done in the building.  You will need to wait for the service to be activated at the new location but nothing else may be needed.  It depends on the line you chose to use and where it runs.  If it is to a point where you can connect the modem and if it is exclusive then you won't have to worry about having someone wire new lines or install filters to phone that share the line.

The ISP is probably right about the time frame and they need to know the physical location and the phone line number to make the change.  Since this does take them some time then short notice often means you lose service temporarily.

I hope this helps and at least answers some questions.  Let me know if you have any questions about this or need more information.


Author Comment

ID: 17800149
Thank you so much. We have a T1 line and we are moving to a  new building (T1 also). we also are going to keep the same IP adresses.
Our goal is to have our network up and running ( nternet access, e-mail, anything else) by the start of next week. so, based in your response , I'm not going to have internet connection at the beging of the week?

LVL 54

Expert Comment

ID: 17800248
> I'm not going to have internet connection at the beging of the week?
Most likely not, especially since the delay will be the service to the dmark which is Verizon's job.  I don't know if they have any way to prioritize your order but it is worth checking.  

Was there anything else I could help you with on this?  I have less experience with T1's but most of what I said is true for both.  You may also need to have wiring done in the building.  You will need a separate vendor for this since Verizon won't do it.  It may be very simple but you don't want to assume that.
LVL 54

Expert Comment

ID: 17807532
I'm glad that I could help you.  Thank you for the fun question.


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