?
Solved

Using canned responses in MS Outlook

Posted on 2006-10-24
5
Medium Priority
?
1,054 Views
Last Modified: 2008-02-26
I currently run a help desk that utilizes Eudora as an email client and we're "upgrading" to an Exchange environment as part of a corporate initiative.

We rely heavily on the canned responses feature of the Eudora app and I haven't found any way other then the use of signatures within Outlook in order to migrate the canned responses over.

Is there any other solution available?  It could be a plug-in for Outlook or a third party solution.  It just doesn't seem as though the signatures option is as robust as our current solution.

Thanks
0
Comment
Question by:bullseye17
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 17800239
Hi bullseye17,

There are a couple of ways to have canned responses.  One, use stationery.  Create a different stationery for each canned response.  Two, use macros.  With macros attached to tool-bar buttons you could create a canned response with a single click.

Cheers!
0
 

Author Comment

by:bullseye17
ID: 17800841
Could you point me in the right direction for using macros for the responses?
0
 
LVL 76

Accepted Solution

by:
David Lee earned 2000 total points
ID: 17801976
Sure.  It could be done with a single macro that takes a parameter indicating which canned response to send.  Something like the example below.  This code creates a reply to the currently open message.  It takes a single numeric parameter that tells it which response to use.  I made up three responses as examples, but in actuality you could have hundreds of responses outlined here.  Having built the response the code displays it on screen so the user can add additional details as needed and verify that the response is the one they inteded to use.  

If this would need to run on a number of computers, then there'd be an issue of keeping the various responses up to date and synchronized on all the help desk computers.  One way to get around that would be to put the response text in a database accessible to all help desk staff and modify the code to read the response from it.  That way all the help desk staff would always have the same responses available to them, and changing or adding a response would be very simple.

Sub SendCannedResponse(intResponse As Integer)
    Dim olkResponse As Outlook.MailItem, _
        strResponse As String
    If Application.ActiveInspector.CurrentItem.Class = olMail Then
        Set olkResponse = Application.ActiveInspector.CurrentItem
        Select Case intResponse
            Case 1
                strResponse = "Your account was unlocked."
            Case 2
                strResponse = "A help desk technician will call you shortly."
            Case 3
                strResponse = "Your request has been submitted to the devlopment group for processing."
        End Select
        olkResponse.HTMLBody = strResponse & "<br><br>" & olkResponse.HTMLBody
        olkResponse.Display
    End If
    Set olkResponse = Nothing
End Sub
0
 

Author Comment

by:bullseye17
ID: 17854019
Thanks for the help.  This was perfect!
0
 
LVL 76

Expert Comment

by:David Lee
ID: 17854373
You're welcome.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question