Solved

WordPerfect12  computer illiterate:"Access denied:  you don't have the rights to do this"-unable to print, save, change,open/close docs. since accident hit unknown keys. How cx-undue? Help

Posted on 2006-10-24
4
1,080 Views
Last Modified: 2013-11-22
I accidentally hit some unknown keys, which I superstitiously believe led to the apparently rigid and unbending judgment and fatal sentencing of "Access denied...(as above)."  Background:  2 year old low end Dell, pre-loaded software, including conversion options between WordPerfect 12 and Word, which I often employ to access Word.  I am, loosely speaking, the "Administrator," but don't know to access the attendant rights and responsibilities;  I am also the only known user.  No previous hx (history) of anything like this.  Am having the same denial of access with both old and new docs.  Before I close, save, exit a new doc. I can print it, but, at this point, forget about ever again getting into or doing anything with the doc.

If there is an easy way to undo this mess, maybe I stand a chance.  Simplicity would help, including specific keystrokes and sequences.  Thanks.  I am older than dirt but am not as computer phobic as I once was.
0
Comment
Question by:jaythomas
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 31

Accepted Solution

by:
moorhouselondon earned 125 total points
ID: 17801406
Are you having this problem with Word, or with WordPerfect, or both?

If Word, locate the file called NORMAL.DOT and rename it.  Now try running Word again.

If WordPerfect, run WordPerfect from the Start, File, Run box, with the following command:-

wpwin11 /d-c:\temp

Note 1: You will need to create the c:\temp folder first from MyComputer
Note 2: The above assumes you are using WordPerfect version 11

Let us know the results of this please so that further assistance can be given
0
 
LVL 8

Expert Comment

by:khobson
ID: 17802584
If you are saving it as an MSWord document, save it to the next lower verison of MSWord in the SaveAs dialog.

If your default template is corrupted, rename it and then start wp.  The path to it is in Tools | Settings | Files | Templates.  You can copy the path, exit wp, paste it into Start | Run, and then right click and rename the wp12us.wpt file.  "US" is the language code if "US".
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For anyone that has accidentally used newSID with Server 2008 R2 (like I did) and hasn't been able to get the server running again because you were unlucky (as I was) and had no backups - I was able to get things working by doing a Registry Hive rec…
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This video walks the viewer through the process of creating envelopes and labels, with multiple names and addresses. Navigate to the “Start Mail Merge” button in the Mailings tab: Follow the step-by-step process until asked to find the address doc…
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question