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exchange server 2000 permissions question


I am a novice when it comes to Exchange 2000. We have it installed as part of SBS 2000 on a proliant server.

We presently have 4 users all apart from one accessing the server over the VPN.

Here is the profile.

user1 close to server. Needs full permission over all areas.
user2 using outlook 2003.
User3 using outlook 2003
user4 using outlook 2000.

I have a series of questions and will break it down over a couple of questions.

My first question relates to permissions.

what is the best scheme to put in place. At present i seem to have everyone as editors. This was necessary to allow people to alter telephone logs in the post-it section. i am new to this, pls also tell me if there is a better way to record telephone logs in exchange 2000.

Also, we have set up a shared calendar and that appears to be working ok but what about a shared email. Will it be possible to have a customer service type email (for example team@company.com) that all uses can see within the public folder. Also can replies to emails to team@ mail be seen by all users so all can see which emails have been answered.

This seems confusing and i wonder if we need an extra folder called actioned emails.

Any tips and advise to a newbie will be gratefully received. Thanks. J

1 Solution
Exchange doesn't do shared mailboxes very well.
You can have shared mailboxes and shared folders, but any replies would be saved in to the user's own mailbox. You would need to have some kind of manual procedure to move the email items, or invest in a third party application to move the items for you. One example is this: http://www.ivasoft.biz/unisent.shtml

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